IT Desktop Support- Lecce, Italy (Dispatch/On Demand Request).

Axiom Technologies Pty Ltd.; Lecce; Ibrido; EUR 25.000 - 35.000; Tempo pieno

Descrizione del lavoro

Axiom Technologies is seeking a capable IT professional to coordinate and deliver desktop support for a range of devices in our Lecce, Italy office. You will provide onsite/on‑call assistance to end-users, ensuring timely and accurate service delivery and collaboration with other IT teams.

Responsibilities include configuring new workstations, managing assets, and supporting VPN/remote access. Strong Windows and Office 365 knowledge, plus familiarity with ServiceNow or Zendesk, are required.

Competenze

• Bachelor’s degree in Computer Science or related field or equivalent experience.
• 1+ year of desktop support, helpdesk, or IT technician experience.
• Strong knowledge of Windows OS, Office 365, and basic networking concepts.
• Familiarity with ticketing systems such as ServiceNow, Zendesk, or JIRA.
• Excellent communication and interpersonal skills.
• Strong troubleshooting and problem-solving abilities.

Mansioni

• Provide first- and second-level desktop, laptop, printer, and mobile device support.
• Respond to service requests and incidents via ticketing system, phone, or in person.
• Install, upgrade, and maintain operating systems and software applications.
• Troubleshoot hardware, software, and peripheral issues.
• Set up and configure new employee workstations and permissions.
• Maintain asset inventory and documentation of IT equipment.
• Assist with onboarding/offboarding from a technical perspective.
• Support remote users with VPN and remote desktop access.
• Collaborate with IT teams on escalated issues and projects.
• Follow security policies, antivirus, and patching procedures.

Conoscenze

Communication

Troubleshooting

End-user support

On-site support

Formazione

Bachelor’s degree in Computer Science/IT

Strumenti

ServiceNow

Zendesk

JIRA

Office 365

Descrizione del lavoro

Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com.

We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/ on-call assistance to end-users within the organization’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.

Key Responsibilities:

• Provide first- and second-level support for desktops, laptops, printers, and mobile devices.
• Respond to service requests and incidents via ticketing system, phone, or in-person.
• Install, upgrade, and maintain operating systems (Windows/macOS/Linux) and software applications.
• Troubleshoot hardware, software, and peripheral issues (monitors, keyboards, docking stations, etc.).
• Set up and configure new employee workstations, including user accounts and permissions.
• Maintain asset inventory and ensure accurate documentation of IT equipment.
• Assist with onboarding/offboarding of employees from a technical perspective.
• Support remote users with VPN, remote desktop, and connectivity issues.
• Collaborate with other IT teams on escalated issues or project-related tasks.
• Follow security protocols and assist with antivirus, patching, and data protection policies.

Qualifications Required:

Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).
1+ year of experience in a desktop support, helpdesk, or IT technician role.
Strong knowledge of Windows OS, Office 365, and basic networking concepts.
Familiarity with ticketing systems like ServiceNow, Zendesk, or JIRA.
Excellent communication and interpersonal skills.
Strong troubleshooting and problem-solving abilities.

Preferred:

Experience with macOS or Linux environments.
IT certifications such as CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator.
Experience with Active Directory, Group Policy, and remote management tools (e.g., SCCM, Intune, or JAMF).

Working Conditions:

On-site support may be required.
Occasional lifting of equipment (up to 25 lbs).
Flexible schedule or after-hours support may be needed during maintenance windows or emergencies.

Job Category

Technical