DC Italy Key Account Manager Retail

Datalogic; Milano; On-site; EUR 45,000 - 55,000; Full time

Benefits offered by this job

Company car

Welfare and benefits package

Job summary

Datalogic seeks a motivated Key Account Manager focused on Retail Non-food to develop an assigned portfolio and drive revenue across the territory. You will build strong client relationships, prospect new accounts, present solutions, and close agreements to hit targets.

Education requires a bachelor’s degree and 4–5 years in technical sales or KAM; fluency in Italian and business English is required. A company car and welfare benefits are provided under a permanent contract.

Qualifications

• Bachelor’s degree in business, economics, engineering or equivalent work experience.
• Languages: Italian (primary) and English (business-level proficiency).
• Experience: 4–5 years in a similar role (Technical Sales or Sales KAM).

Responsibilities

• Manage the assigned product portfolio by scouting and penetrating new end users within the Retail Non-Food industry.
• Drive new business development activities through proactive prospecting (phone calls, emails, LinkedIn and other digital channels).
• Define account development plans by Product Group, performing cost-benefit analyses of existing and potential customers.
• Present, promote and sell products/services to existing and prospective customers, communicating benefits to drive sales.
• Negotiate contracts and close agreements to maximize profits and achieve targets.
• Build and maintain strong, long-lasting client relationships with key customer stakeholders.
• Act as main point of contact for client concerns and escalate issues as needed.
• Report market opportunities and customer requirements to management.
• Identify, classify, and manage leads/opportunities/allies, prioritizing sales activities.
• Maintain accurate client records and punctual CRM status updates.

Skills

New business development

Prospecting

Interpersonal skills

Team collaboration

Negotiation

Communication skills

Travel willingness

Education

Bachelor’s degree in business, economics, engineering or equivalent

Tools

CRM

LinkedIn

Email campaigns

Job description

Job Description

The Key Account Manager focused on the Retail Non-food industry performs revenue‑creating and commercial activities associated with the development of an assigned portfolio of key customers related to Datalogic Product Groups (HHS, FRS, MOB) within the assigned territory and industry.

Role Mission

The role is strongly focused on new business development and proactive prospecting activities to expand market share and acquire new customers.

Key Responsibilities

• Manage the assigned product portfolio by scouting and penetrating new end users within the Retail Non‑Food industry, developing greenfield opportunities and expanding Datalogic's footprint in the territory.
• Drive new business development activities through proactive prospecting (phone calls, emails, LinkedIn and other digital channels), identifying and engaging potential customers within the target market.
• Define account development plans by Product Group, performing cost‑benefit analyses of existing and potential customers.
• Present, promote and sell products/services using solid arguments to existing and prospective customers, communicating the benefits of Datalogic's products to drive sales (often visiting clients and prospects).
• Negotiate contracts and close agreements to maximize profits and achieve assigned targets within schedule.
• Build and maintain strong, long‑lasting client relationships, developing trusted advisor relationships with key customer stakeholders to ensure present and future sales.
• Act as the main point of contact for client concerns and needs, assisting with challenging requests and escalating issues as needed.
• Report market opportunity and customer requirements and submit suggestions for targeted sales initiatives, product development and service improvement to management.
• Identify, classify, and manage leads/opportunities/allies, assigning the right priority to sales activities.
• Maintain accurate client records and punctual CRM status updates, tracking any contract updates and renewals.

Requirements

• Education: Bachelor’s degree in business, economics, engineering or equivalent work experience.
• Languages: Italian (primary) and English (business‑level proficiency).
• Experience: 4–5 years in a similar role (Technical Sales or Sales KAM).

Other Information & Specific Skills

• Strong hunting mindset with proven ability to open new accounts and penetrate untapped markets.
• Strong prospecting mindset and ability to leverage digital tools (LinkedIn, CRM, email campaigns) for business development.
• Interpersonal abilities.
• Ability to work with a team.
• Attention to detail, flexibility, and creativity.
• Proactivity and willingness to travel.
• Capability to work in a dynamic team and complex environment.
• Problem‑solving attitude, open minded.
• Excellent negotiation and communication skills.

Compensation & Benefits

• Annual Base Salary (RAL): €45,000–€55,000.
• Variable compensation.
• Welfare and benefits package.
• Company car.
• Contract type: Permanent / CCNL Industria Metalmeccanica C011.

The final compensation package (including base salary and potential variable incentives) will be defined based on the candidate's experience, technical expertise, and overall fit for the role.