D365 CI Journeys Architect — Italy

Concentrix; Siena; In loco; EUR 90.000 - 150.000; Tempo pieno

Descrizione del lavoro

Concentrix Italy in Siena is seeking a highly skilled Solution Architect for Dynamics 365 Customer Engagement, with strong expertise in Customer Insights – Journeys. You will shape scalable, high-performing solutions, lead technical discussions in English and Italian, and align platform capabilities with client business goals.

Responsibilities include designing CIJ components, developing Power Apps and Power Automate solutions, and guiding enterprise architecture decisions with clients.

Competenze

• Extensive experience in designing and delivering enterprise D365 CE solutions.
• Expertise in Customer Insights – Journeys and related data models.
• Proven ability to lead workshops and translate business objectives into technical designs.

Mansioni

• Lead solution architecture and optimization for Dynamics 365 CE with a focus on CIJ.
• Design, troubleshoot, and enhance CIJ capabilities including Journeys, Events, Insights and related components.
• Architect and develop Power Apps solutions to support business needs.

Conoscenze

Dynamics 365 CE

Customer Insights Journeys

Power Platform

Solution architecture

English & Italian

Strumenti

Power Apps

Power Automate

Dataverse

Azure

SharePoint

Descrizione del lavoro

Concentrix Italy in Siena is seeking a highly skilled Solution Architect for Dynamics 365 Customer Engagement, with strong expertise in Customer Insights – Journeys. You will shape scalable, high-performing solutions, lead technical discussions in English and Italian, and align platform capabilities with client business goals.

Responsibilities include designing CIJ components, developing Power Apps and Power Automate solutions, and guiding enterprise architecture decisions with clients.