D365 Customer Insights - Italy

Concentrix; Siena; In loco; EUR 90.000 - 150.000; Tempo pieno

Descrizione del lavoro

Concentrix Italy in Siena is seeking a highly skilled Solution Architect for Dynamics 365 Customer Engagement, with strong expertise in Customer Insights – Journeys. You will shape scalable, high-performing solutions, lead technical discussions in English and Italian, and align platform capabilities with client business goals.

Responsibilities include designing CIJ components, developing Power Apps and Power Automate solutions, and guiding enterprise architecture decisions with clients.

Competenze

• Extensive experience in designing and delivering enterprise D365 CE solutions.
• Expertise in Customer Insights – Journeys and related data models.
• Proven ability to lead workshops and translate business objectives into technical designs.

Mansioni

• Lead solution architecture and optimization for Dynamics 365 CE with a focus on CIJ.
• Design, troubleshoot, and enhance CIJ capabilities including Journeys, Events, Insights and related components.
• Architect and develop Power Apps solutions to support business needs.

Conoscenze

Dynamics 365 CE

Customer Insights Journeys

Power Platform

Solution architecture

English & Italian

Strumenti

Power Apps

Power Automate

Dataverse

Azure

SharePoint

Descrizione del lavoro

We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.

The global technology and services leader that powers the world's best brands, today and into the future. We're solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we're the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.

The Concentrix Technical Products and Services team is the driving force behind Concentrix's transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.

Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we're proud to be recognized with awards such as "World's Best Workplaces," "Best Companies for Career Growth," and "Best Company Culture," year after year.

Join us and be part of this journey towards greater opportunities and brighter futures.

Position Summary

Solution Architect for Dynamics 365 Customer Engagement – Customer Insights

We're seeking a highly skilled Solution Architect with deep expertise in Dynamics 365 Customer Engagement (D365 CE), with a strong specialization in Customer Insights – Journeys (CIJ) and desirable experience in Customer Insights – Data (CID). Based in Italy, this customer-facing role is ideal for someone who can shape scalable, high-performing solutions, lead technical conversations in English and Italian, and align platform capabilities with client business goals. Travel is expected to be less than 20%.

Responsibilities

• Lead solution architecture, design, and optimization for Dynamics 365 Customer Engagement, with a focus on Customer Insights – Journeys
• Design, troubleshoot, and enhance CIJ capabilities including:
• Journeys
• Events
• Insights
• Lead Management
• Email Templates
• Consent Management
• Related customer engagement components
• Assess and implement performance, stability, and scalability improvements across D365 CE environments
• Partner with customers to translate business objectives into effective configuration, customization, and architecture decisions
• Support solution design for Customer Insights – Data, including data model planning, ingestion from external sources, and data availability for Customer Insights – Journeys
• Architect and develop Power Apps solutions to support business and user experience needs
• Design, customize, and administer UI, workflows, and business logic using the Power Platform
• Build and maintain Power Automate solutions with internal processing logic and integrations across Dataverse and connected services
• Define enterprise-level D365 CE architecture and support integrations with external systems and platforms
• Work across Dataverse, SharePoint, Azure, and other data sources to enable connected, reliable solutions
• Engage confidently with technical stakeholders, business decision-makers, and client teams in workshops and delivery discussions
• Provide technical guidance, knowledge transfer, and training to customers and internal stakeholders
• Troubleshoot complex Power Apps, Dynamics 365, and architectural issues using strong analytical and collaborative problem-solving skills
• Stay current on modern engineering practices, Microsoft ecosystem updates, and emerging tools, including AI-related capabilities where relevant
• Contribute to structured solution evaluation and assessment activities, while maintaining coverage across all D365 CE apps

Qualifications

• Fluent English and Italian language skills, with the ability to lead both business and technical conversations with customers
• Must be located in Italy
• Strong experience in a customer-facing Solution Architect, Technical Consultant, or similar role
• Expert-level knowledge of Dynamics 365 Customer Insights – Journeys
• Strong experience designing, supporting, and optimizing D365 CE solutions in enterprise environments
• Advanced understanding of Dynamics 365 Customer Engagement architecture and integration patterns
• Extensive experience with Power App development
• Strong capability in Power Platform configuration, customization, administration, and business logic design
• Experience developing and maintaining Power Automate solutions integrated with Dataverse and other services
• Familiarity with integrations involving Dataverse, SharePoint, Azure, and external data sources
• Ability to manage multiple priorities and work effectively across changing tasks and stakeholder groups
• Proven ability to deliver technical training, facilitate workshops, and resolve complex platform and architecture challenges
• Strong organizational, communication, and stakeholder management skills
• Commitment to continuous learning and staying up to date with modern tools and engineering practices

Preferred Qualifications

• Experience with Dynamics 365 Customer Insights – Data
• Microsoft certifications at Architect and/or Functional Consultant level
• Experience with Copilot Studio or other AI technologies
• Knowledge of data analytics

D365 Customer Insights - ITALY Siena, tuscany, Italy