Product Support Manager, Harvesting

AGCO; Breganze; On-site; EUR 35,000 - 55,000; Full time

Benefits offered by this job

Private health insurance

Canteen with meal allowance

Flexible working time

Remote work possibility

Bonus scheme

Job summary

AGCO in Breganze, Italy, is seeking a Product Support Manager to provide targeted services for IDEAL harvesting equipment. You will diagnose complex issues and develop service solutions, acting as a gateway for technical inquiries across departments to drive product quality improvements.

You will lead root-cause analyses, publish knowledge articles, and support dealers and customers. This on-site role involves collaboration with engineering, production and quality teams, plus ongoing training

Qualifications

• Technical knowledge in harvesting equipment and combines (mechanical, hydraulic, electronic).
• Ability to diagnose and resolve complex technical issues.
• Experience with on-site repairs and structured repair actions.
• Strong understanding of service operations and parts management.
• Experience with harvest season behavior and farmer needs to support dealers and customers.
• Excellent interpersonal and communication skills.
• Commercial awareness of agriculture dealer networks and customer requirements.
• Advanced PC and MS Office; experience with diagnostic and reporting tools.
• Fluent in Italian and English.
• Attractive remuneration including bonus; flexible working time and potential remote work.
• Private health insurance with partial coverage.
• Canteen with meal allowance.

Responsibilities

• Handle technical inquiries related to IDEAL combines, hydraulics and electronics for optimal performance.
• Lead root cause analyses, act as moderator and inform the service organization.
• Develop and maintain expert knowledge for IDEAL combines; support electronic & hydraulic items, mechanical drive systems, and engine tech.
• Research and troubleshoot product concerns; collaborate with engineering, production, quality and other departments.
• Provide and maintain technical documentation; create knowledge articles and service information.
• Support product and quality improvements and dealer service capability.
• Participate in training and field visits to stay a product expert.

Skills

Harvesting equipment

Diagnostics

Root cause analysis

Mechanical systems

Hydraulic systems

Electronic systems

Technical documentation

Communication

English & Italian

Customer support

Tools

Diagnostic tools

Microsoft Office

Reporting tools

Job description

Location: Breganze, IT

Workplace Type: Onsite

Employment Duration: Permanent

Do you want to help solve the world's most pressing challenges? Feeding the world's growing population and slowing climate change are two of the world's greatest challenges. AGCO is a part of the solution! Join us to make your contribution.

The Product Support Manager is responsible for providing targeted services and supporting our global harvesting field team. He develops -in case of need- service solutions in collaboration with other departments and is communicating and publishing these via a ticketing system or on our web-based dealer portal. He is interacting as a gateway for complex technical issues, mainly related to the AGCO IDEAL combine product line. Through his deep diagnostics and analysis, the Product Support Manager drives a sustainable improvement in our product quality. You can expect an outstanding team spirit within a global service team and a varied role in the AGCO harvesting service organization.

Your Impact

Handle technical inquiries related to our IDEAL combines in terms of hydraulic and electronical functions, machine setup for best performance, expert advice for diagnostic and root cause analyses.

Lead root cause analyses, be moderator and inform the entire service organization. Secure your results by using database analyses and propose further actions.

Develop and maintain expert knowledge for the IDEAL combine. Provide knowledge for electronic & hydraulic items, mechanical drive systems, engine and future technology systems. Support complex technical issue resolution.

Research, investigate and troubleshoot product concerns. Drive root cause analyses by using AGCO´s systems and tools. Collaborate with engineering, production, quality and other departments when solutions are not documented or available.

Provide and maintain technical documentation, create knowledge articles and service information to support future troubleshooting and improve knowledge by sharing information across the organization.

Support product and quality improvements, dealers service capability and their professional growth.

Be motivated and a product expert through training participation, field visit experiences and other participation in technical support initiatives.

Your Experience and Qualifications

Comprehensive technical knowledge in harvesting equipment and combines, including experiences in mechanical, hydraulic and electronic systems. The ability to diagnose and resolve complex technical issues.

Practical experience on fixing technical problems and structured repair action is appreciated.

Strong understanding of service operations and parts management processes.

Experiences of harvest season behavior, agriculture and farmer´s need to effectively support dealers and customers.

Excellent interpersonal and communication skills, with the ability to collaborate and communicate effectively with dealers, customers, engineering teams and other stakeholders at all organizational levels.

Commercial awareness with a solid understanding of agriculture dealer networks, customer requirements and the business impacts from service, related to product performance and final customer.

Advanced PC and Microsoft Office skills, beneficial in having experience with diagnostic and reporting tools.

Fluent in spoken and written Italian and English languages

Attractive, fair remuneration including participation in our bonus scheme

Balance of work, family and free time due to flexible working time and the possibility of remote work

Private health insurance with partial coverage of medical expenses.

Canteen with meal allowance.

Compensation

Applicable salary range: €35000- €55000 gross annual salary.

The compensation range specified in this job posting represents an indicative range for the role. Final remuneration will be defined based on the selected candidate’s experience, skills, and qualifications, in compliance with applicable EU pay transparency and pay equity regulations.

Your Workplace

This role follows AGCO’s on‑site work model, with employees primarily working from an AGCO location a minimum of 4 days per week to support collaboration and teamwork from our Breganze site.

We value inclusion and recognize the innovation a diverse workforce delivers to our farmers. Through our recruitment efforts, we are committed to building a team that includes a variety of experiences, backgrounds, cultures and perspectives.

Job Segment:

Sustainable Agriculture, Database, Equity, Technical Support, Agricultural, Agriculture, Finance, Technology

AGCO is a global leader in design, manufacture and distribution of agricultural machinery and precision technology. AGCO delivers value to farmers and OEM customers through its differentiated brand portfolio including leading brands like Fendt, Massey Ferguson, PTx and Valtra. AGCO's full line of equipment, smart farming solutions and services helps farmers sustainably feed our world.