Customer Support Intern – Automotive Fleet

ALDIT ALD Automotive Italia s.r.l.; Roma; On-site; EUR 6,700 - 10,000; Full time

Job summary

Ayvens is seeking an enthusiastic intern to support customer interactions across multiple channels, ensuring timely and effective responses. You will assist in managing vehicle-related inquiries, contract modifications, and service quality, while learning the company’s procedures and CRM tools.

This internship offers exposure to a multinational environment, with training and mentoring as part of a dynamic team in the mobility sector.

Qualifications

• Diploma or Laurea in humanistic or economic subjects.
• Basic knowledge of MS Office applications.

Responsibilities

• Support the team in handling customer signals via different communication channels to resolve issues or escalate to the appropriate department.
• Assist in managing relationships with customers and resolve problems related to vehicle use or contractual requests.
• Learn and follow company procedures and processes to deliver quality service.
• Accurately use the CRM system and ensure complete data capture for all customer reports.

Skills

MS Office

English

Education

Diploma or Laurea

Job description

Ayvens is seeking an enthusiastic intern to support customer interactions across multiple channels, ensuring timely and effective responses. You will assist in managing vehicle-related inquiries, contract modifications, and service quality, while learning the company’s procedures and CRM tools.

This internship offers exposure to a multinational environment, with training and mentoring as part of a dynamic team in the mobility sector.