Customer Support | Internship Milan

Align Technology; San Donato Milanese; On-site; EUR 6,600 - 9,000; Full time

Benefits offered by this job

Meal vouchers – 10€ per worked day

Monthly gross allowance of 700 euros

Job summary

Align Technology in Italy is seeking a motivated and empathetic Customer Support Intern to join our team in the EMEA region. This internship offers hands-on experience in Customer Success, exposure to support tools, and opportunities to contribute to an exceptional customer experience.

You will respond to inquiries, help troubleshoot issues, document interactions in our CRM, and collaborate with Clinical and Sales teams.

Qualifications

• Currently pursuing a degree in Business, Communication, Marketing, or a related field.
• Excellent verbal and written communication skills in English.
• Strong problem-solving abilities and attention to detail.
• Empathy and a customer-first mindset.
• Familiarity with Salesforce or similar CRM is a plus.

Responsibilities

• Respond to customer inquiries via email, chat, and/or phone in a timely and professional manner
• Assist in troubleshooting product or service issues and escalate complex cases
• Document customer interactions and feedback using our CRM system
• Help maintain and update the knowledge base and FAQs
• Collaborate with other departments to resolve customer concerns
• Participate in team meetings and training sessions

Skills

English proficiency

Customer-centric

Problem-solving

Team collaboration

Education

Degree in Business / Communication / Marketing

Tools

Salesforce

Job description

Description

We are looking for a motivated and empathetic

• Respond to customer inquiries via email, chat, and/or phone in a timely and professional manner
• Assist in troubleshooting product or service issues and escalte complex cases to senior team members
• Document customer interactions and feedback using our CRM system
• Help maintain and update the knowledge base and FAQs
• Collaborate with other departments (e.g., Clinical, Sales) to resolve customer concerns
• Participate in team meetings and training sessions to improve support skills

Department: Customer Support

Location: EMEA-Italy

Compensation: €700 / month

Description

We are looking for a motivated and empathetic Customer Support Intern to join our team. This internship is a great opportunity to gain hands-on experience in Customer Success, learn how to manage support tools, and contribute to delivering an exceptional customer experience.

Role expectations

• Respond to customer inquiries via email, chat, and/or phone in a timely and professional manner
• Assist in troubleshooting product or service issues and escalte complex cases to senior team members
• Document customer interactions and feedback using our CRM system
• Help maintain and update the knowledge base and FAQs
• Collaborate with other departments (e.g., Clinical, Sales) to resolve customer concerns
• Participate in team meetings and training sessions to improve support skills

What We're Looking For

• Currently pursuing a degree in Business, Communication, Marketing, or a related field
• Excellent verbal and written communication skills in English
• Strong problem-solving abilities and attention to detail
• Empathy, patience, and a customer-first mindset
• Familiarity with customer support tools (e.g., Sales force) is a plus
• Ability to work independently and as part of a team

What We Offer

• A supportive and collaborative work environment
• Real-world experience in customer service and operations
• Mentorship and training from experienced professionals
• Meal vouchers – 10€ per worked day
• Monthly gross allowance of 700 euros

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Equal Opportunity Statement

Align Technology is an equal opportunity employer. We are committed to providing equal employment opportunities in all our practices, without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, disability, sexual orientation, gender identity or expression, or any other legally protected category. Applicants must be legally authorized to work in the country for which they are applying, and employment eligibility will be verified as a condition of hire.