Customer Support Intern – Legal Engineering Team

Aptus.AI; Lombardia; Hybrid; EUR 6,700 - 10,000; Full time

Benefits offered by this job

Paid internship

Remote-first with Milan or Pisa office

Job summary

Aptus.AI is seeking a Customer Support Intern to join our Legal Engineering Team. This 6-month paid internship offers hands-on experience across the full customer lifecycle, with a clear path to a full-time role for strong performers.

You'll report to the VP of the Legal Engineering Team and work on onboarding, user requests, CRM, and automation workflows, in a hybrid or remote setup with offices in Milan or Pisa.

Qualifications

• Currently studying or recently graduated in Law, Business, or related fields.
• Fast learner with ownership from day zero.
• Proactive mindset; brings ideas and solutions.
• Excellent Italian and English writing/communication; French a plus.
• Curious about AI; familiar with tools like ChatGPT or Claude.
• Detail-oriented and motivated in a high-growth environment.
• Previous internship in startups/consulting/corporate is a plus.

Responsibilities

• Support user onboarding, ensuring users have a smooth and engaging experience with the platform
• Assist the Legal Engineering Team in responding to user requests and identifying pain points to improve satisfaction
• Contribute to scaling customer support processes, helping us streamline and automate recurring tasks
• Contribute to customer advocacy, representing their voice internally, surfacing unmet needs, and collaborating with product and tech teams to explore potential improvements
• Help manage our CRM and support the setup of automation workflows to improve efficiency
• Assist with customer relationship management, contributing to engagement and retention initiatives
• Use AI tools (such as Claude) in your daily work to analyse user requests, draft replies and improve support processes

Skills

Fast learner

Ownership mindset

Proactive problem solving

Italian & English writing

French is a plus

AI tools familiarity

Education

Law/Business student or graduate

Startup/consulting internship experience

Tools

Claude

ChatGPT

Job description

At Aptus.AI, our goal is to shape knowledge, starting with the law, and make it digitally accessible to everyone. We use AI to enhance skills that are purely human: we automate repetitive work so people can focus on what truly adds value. Our platform, Next-OS, brings this approach into the daily work of legal departments, compliance teams and professional firms. We are a multidisciplinary team of machine learning and data experts, compliance specialists, NLP researchers, managers, designers and philosophers, and we value transparency, ownership and the readiness to adapt.

We work with banks, insurers, corporates and legal professionals, and we're backed by leading venture capital funds. As we scale across Europe, from Italy to Luxembourg, we're looking for a Customer Support Intern to join our Legal Engineering Team, support our customer support initiatives and gain hands-on experience across the full customer life cycle.

This 6-month paid internship is designed for fast learners who want to make an impact from day one. You don't need specific technical expertise-what matters most is curiosity, proactivity, and the drive to learn quickly. The role offers a clear path to a full-time offer for those who demonstrate growth, ownership, and results.

You'll report directly to the VP of the Legal Engineering Team and gain exposure to every area of customer support, from strategy to execution.

Responsibilities

As a Customer Support Intern, you'll:

• Support user onboarding, ensuring users have a smooth and engaging experience with the platform
• Assist the Legal Engineering Team in responding to user requests and identifying pain points to improve satisfaction
• Contribute to scaling customer support processes, helping us streamline and automate recurring tasks
• Contribute to customer advocacy, representing their voice internally, surfacing unmet needs, and collaborating with product and tech teams to explore potential improvements
• Help manage our CRM and support the setup of automation workflows to improve efficiency
• Assist with customer relationship management, contributing to engagement and retention initiatives
• Use AI tools (such as Claude) in your daily work to analyse user requests, draft replies and improve support processes

Qualifications

• Currently studying or recently graduated in Law, Business, or related fields
• Fast learner with the ability to adapt quickly and take ownership from day zero
• Proactive mindset: you don't wait for instructions, you bring ideas and solutions
• Good writing and communication skills in Italian and English (French is a plus)
• Curious about AI: you've experimented with tools like ChatGPT or Claude and want to use them in your daily work (no advanced experience required)
• Detail-oriented, curious, and motivated to contribute in a high-growth, fast-paced environment
• Previous internship experience in startups, consulting or corporate (nice to have)
• Duration: 6 months
• Compensation: Paid internship
• Location: Hybrid or full remote (option to work from our Milan or Pisa offices)
• Reporting to: VP of Legal Engineering Team
• Future opportunity: Internship aimed at transitioning into a full-time role for strong performers

Why Join Aptus.AI

At Aptus.AI, we operate with the mindset of an international scale-up - not a local startup. We are building a company with global reach and the ambition to become a category leader in RegTech. What sets us apart:

• Strong financial backing: Supported by top-tier VCs who believe in our vision
• Elite team: Learn directly from founders, experienced operators, and top-tier alumni
• Broad exposure: Hands-on experience across every area of customer support, from strategy to execution
• High-performance culture: Expect a steep learning curve and real impact from day one
• Remote-first flexibility: Work remotely with opportunities to connect in Milan
• Career growth: Designed to turn into a full-time position if you prove your value

Not a Perfect Fit?

Think you don't tick all the boxes? That's fine - we still want to hear from you.