Customer Success Sales Specialist CISCO

Ingram Micro srl; Italia; On-site; EUR 30,000 - 38,000; Full time

Benefits offered by this job

Meal vouchers

Welfare and insurance programs

Participation in incentive plans

Job summary

Ingram Micro is seeking a Customer Success Specialist for the Cisco ecosystem in Italy. You will identify, recruit, and engage new B2B partners, generating opportunities and managing the partner lifecycle end-to-end.

You will collaborate with Vendor Management, Presales, Marketing, Finance, and Operations to execute growth strategies, monitor pipelines, and promote Cisco programs and incentives. English fluency is required.

Qualifications

• Experience in sales, customer success, business development, account management, or customer engagement roles.
• Experience with Cisco technologies or channel business is an advantage.
• Fluency in English.

Responsibilities

• Identify, recruit, and engage new B2B partners within the Cisco ecosystem.
• Generate new business opportunities through outbound activities, marketing campaigns, digital tools, and the Ingram Micro Xvantage platform.
• Manage the partner lifecycle, from prospecting and qualification to onboarding and ongoing engagement.
• Build trusted relationships with partners, helping them maximize the value of Cisco solutions and programs.
• Collaborate with internal stakeholders including Vendor Management, Presales, Marketing, Finance, and Operations to execute joint growth strategies.
• Monitor pipeline performance and business results, contributing to the achievement of sales and growth targets.
• Provide market insights and partner feedback to support business planning, go-to-market initiatives, and continuous improvement.
• Promote Cisco programs, incentives, services, and enablement activities, helping partners expand their capabilities and business potential.

Skills

Sales experience

Customer success

Account management

Customer engagement

English fluency

Job description

About Ingram Micro

Ingram Micro is the global leader in IT distribution and technology solutions, reaching nearly 90% of the world’s population. We connect technology manufacturers and cloud providers with B2B technology experts, enabling innovation and growth across the entire IT ecosystem. With our broad solutions portfolio, supply chain expertise, and our proprietary digital platform (Ingram Micro Xvantage™), we provide opportunities and impact at a scale that no other company can match.

Why Join Ingram Micro?

Ingram Micro is a global technology leader where people, innovation, and professional growth come first. We offer training, certifications, and international career opportunities in a dynamic environment. Join our fast-growing Cisco Business Unit, helping partners accelerate their business across Networking, Cybersecurity, Collaboration, Cloud, and Infrastructure Solutions.

Customer Success Specialist – Cisco

Key Responsibilities

• Identify, recruit, and engage new B2B partners within the Cisco ecosystem.
• Generate new business opportunities through outbound activities, marketing campaigns, digital tools, and the Ingram Micro Xvantage™ platform.
• Manage the partner lifecycle, from prospecting and qualification to onboarding and ongoing engagement.
• Build trusted relationships with partners, helping them maximize the value of Cisco solutions and programs.
• Collaborate with internal stakeholders including Vendor Management, Presales, Marketing, Finance, and Operations to execute joint growth strategies.
• Monitor pipeline performance and business results, contributing to the achievement of sales and growth targets.
• Provide market insights and partner feedback to support business planning, go-to-market initiatives, and continuous improvement.
• Promote Cisco programs, incentives, services, and enablement activities, helping partners expand their capabilities and business potential.

What We’re Looking For

• Previous experience in sales, customer success, business development, account management, or customer engagement roles, preferably within the IT, technology, distribution, vendor, or system integrator environment.
• Experience with Cisco technologies or channel business is an advantage, but not mandatory.
• Interest in technology and channel business.
• Strong communication and relationship-building skills.
• Proactive, customer-focused, and results-driven mindset.
• Team player with the ability to work in a fast-paced environment.
• Fluency in English.

What We Offer

A role within one of Ingram Micro's fastest-growing business units. The opportunity to work closely with Cisco, a global technology leader. Continuous learning, certifications, and career development opportunities. International exposure and growth potential. A collaborative and performance-driven culture that values initiative and innovation.

Compensation & Pay Transparency

Ingram Micro is committed to fair, transparent, and equitable compensation practices, in line with applicable EU and Italian regulations, including Directive (EU) 2023/970 and D.Lgs. 96/2026.

Salary Range: The annual gross salary (RAL) for this position ranges from EUR 30,000 to EUR 38,000.

The final compensation package will be determined based on objective criteria, including: Relevant professional experience and skills; Certifications and technical expertise; Scope and responsibilities of the role; Internal equity and market benchmarks.

• Meal vouchers
• Welfare and insurance programs linked to the applicable National Collective Labour Agreement
• Participation in company incentive plans, where applicable

Compensation is aligned with CCNL Commercio and applicable pay transparency regulations.

Equal Opportunity Statement

Ingram Micro is an equal opportunity employer and ensures fair treatment throughout the recruitment process and employment lifecycle.

Employment decisions are made without regard to gender, gender identity or expression, age, disability, sexual orientation, ethnicity, religion, nationality, family status, or any other protected characteristic, in accordance with applicable laws.

We are committed to fostering an inclusive workplace where diversity is valued and where all employees have equal access to professional development, career opportunities, and fair compensation.

In line with our commitment to pay equity and transparency, compensation practices are regularly reviewed to support equal pay for equal work and work of equal value.

With us, you’ll make technology happen in surprising ways. It’ll be a fun journey!