Customer Success Specialist CISCO

Ingram Micro; Milano; In loco; EUR 30.000 - 38.000; Tempo pieno

Vantaggi offerti da questo lavoro

Meal vouchers

Welfare and insurance programs

Participation in company incentive s

Descrizione del lavoro

Ingram Micro in Milano is seeking a Customer Success Specialist – Cisco to drive growth by supporting and enabling partners throughout their journey with Ingram Micro and Cisco. You will work with cross-functional teams to develop opportunities, strengthen partner relationships, and ensure an outstanding customer experience.

The ideal candidate has experience in sales or customer success, strong communication, and fluency in English, with a passion for IT and technology.

Competenze

• Experience in sales, customer success, business development, account management, or customer engagement roles.
• Experience with Cisco technologies or channel business is an advantage.
• Fluency in English and strong communication skills.
• Ability to work in a multicultural, team-oriented environment.

Mansioni

• Identify, recruit, and engage new B2B partners within the Cisco ecosystem.
• Generate new business opportunities through outbound activities, marketing campaigns, digital tools, and the Ingram Micro Xvantage platform.
• Manage the partner lifecycle from prospecting and qualification to onboarding and ongoing engagement.
• Build trusted relationships with partners, helping them maximize the value of Cisco solutions and programs.
• Collaborate with internal stakeholders including Vendor Management, Presales, Marketing, Finance, and Operations to execute joint growth strategies.
• Monitor pipeline performance and business results, contributing to the achievement of sales and growth targets.
• Provide market insights and partner feedback to support business planning, go-to-market initiatives, and continuous improvement.
• Promote Cisco programs, incentives, services, and enablement activities, helping partners expand their capabilities and business potential.

Conoscenze

Sales experience

Customer success

Account management

Communication

Customer-centric mindset

Team collaboration

English proficiency

Xvantage platform

Strumenti

Xvantage platform

Descrizione del lavoro

About Ingram Micro

Ingram Micro is the global leader in IT distribution and technology solutions, reaching nearly 90% of the world’s population. We connect technology manufacturers and cloud providers with B2B technology experts, enabling innovation and growth across the entire IT ecosystem. With our broad solutions portfolio, supply chain expertise, and our proprietary digital platform (Ingram Micro Xvantage), we provide opportunities and impact at a scale that no other company can match. Our Cisco Business Unit is one of the fastest-growing areas within Ingram Micro, serving as a trusted partner for innovative Networking, Cybersecurity, Collaboration, Cloud, and Infrastructure Solutions across the Italian market.

Why join us?

Joining Ingram Micro means becoming part of a global technology leader that values talent, invests in people, and fosters professional growth. We offer continuous learning opportunities, industry-recognized certifications, and international career development in a dynamic and fast-paced environment.

Your Role

As a Customer Success Specialist – Cisco, you will play a key role in driving the growth of our Cisco business by supporting and enabling partners throughout their journey with Ingram Micro and Cisco. You will work closely with cross-functional teams to develop business opportunities, strengthen partner relationships, and ensure an outstanding customer experience.

Key Responsibilities

• Identify, recruit, and engage new B2B partners within the Cisco ecosystem.


• Generate new business opportunities through outbound activities, marketing campaigns, digital tools, and the Ingram Micro Xvantage platform.


• Manage the partner lifecycle, from prospecting and qualification to onboarding and ongoing engagement.


• Build trusted relationships with partners, helping them maximize the value of Cisco solutions and programs.


• Collaborate with internal stakeholders including Vendor Management, Presales, Marketing, Finance, and Operations to execute joint growth strategies.


• Monitor pipeline performance and business results, contributing to the achievement of sales and growth targets.


• Provide market insights and partner feedback to support business planning, go-to-market initiatives, and continuous improvement.


• Promote Cisco programs, incentives, services, and enablement activities, helping partners expand their capabilities and business potential.

What We're Looking For

• Previous experience in sales, customer success, business development, account management, or customer engagement roles, preferably within the IT, technology, distribution, vendor, or system integrator environment.


• Experience with Cisco technologies or channel business is an advantage, but not mandatory.


• Strong motivation to build a career within the IT and technology industry.


• Excellent communication, relationship-building, proactive, results-driven, and customer-centric mindset.


• Ability to work collaboratively in a team-oriented and multicultural environment.


• Fluency in English.

What We Offer

• A strategic role within one of the fastest-growing business units at Ingram Micro.


• The opportunity to work closely with Cisco, one of the world’s leading technology companies.


• Access to training programs, certifications, and advanced digital tools to accelerate your professional development.


• A structured onboarding and continuous learning environment.


• Exposure to international projects and global career opportunities.


• A collaborative, inclusive, and high-performance culture where initiative, innovation, and results are recognized and rewarded.

Compensation & Pay Transparency

Ingram Micro is committed to fair, transparent, and equitable compensation practices, in line with applicable EU and Italian regulations, including Directive (EU) 2023/970 and D.Lgs. 96/2026.

Salary Range: The annual gross salary (RAL) for this position ranges from EUR 30,000 to EUR 38,000.

The final compensation package will be determined based on objective criteria, including:

• Relevant professional experience and skills;


• Certifications and technical expertise;


• Scope and responsibilities of the role;


• Internal equity and market benchmarks.

Additional compensation components and benefits may include

• Meal vouchers;


• Welfare and insurance programs linked to the applicable National Collective Labour Agreement;


• Participation in company incentive plans, where applicable.

Compensation and grading will be aligned with the applicable National Collective Labour Agreement (CCNL Commercio) and are subject to periodic review based on performance and business needs.

Equal Opportunity Statement

Ingram Micro is an equal opportunity employer and ensures fair treatment throughout the recruitment process and employment lifecycle. Employment decisions are made without regard to gender, gender identity or expression, age, disability, sexual orientation, ethnicity, religion, nationality, family status, or any other protected characteristic, in accordance with applicable laws. We are committed to fostering an inclusive workplace where diversity is valued and where all employees have equal access to professional development, career opportunities, and fair compensation. In line with our commitment to pay equity and transparency, compensation practices are regularly reviewed to support equal pay for equal work and work of equal value.