Customer Success Architect — Drive Adoption & Growth

Ermes - AI & Browser Security; Torino; In loco; EUR 30.000 - 40.000; Tempo pieno

Vantaggi offerti da questo lavoro

Diversity-friendly workspace

Salary range: €30,000–€40,000

Descrizione del lavoro

Ermes - AI & Browser Security is seeking a Customer Success Architect to be the client's reference across pilots, onboarding, adoption and growth. You will own the technical and value‑driven side of the relationship, collaborating with the Account team on deployments and expansion opportunities.

In this role you will lead onboarding, deliver training sessions, collect feedback, and translate it into actionable insights for the Product team.

Competenze

• Degree in Computer Science, Engineering or a related technical field, or equivalent practical experience.
• 2–4 years of experience in a customer-facing role such as Customer Success, Technical Support, Implementation, Pre-Sales or Post-Sales.
• Strong customer relationship management and communication skills.
• Hands-on technical aptitude with ability to configure pilot environments, troubleshoot issues and learn new technologies in cybersecurity.

Mansioni

• Support customers throughout pilot projects, including technical setup, configuration and troubleshooting.
• Lead onboarding activities and ensure successful service delivery.
• Build trusted relationships with customers, acting as their technical advisor throughout their journey.
• Present new product features during periodic business reviews, run product trials and demonstrate value, creating opportunities for expansion with the Account team.
• Deliver technical and functional training sessions for customers and partners.
• Provide ongoing support, collect customer feedback and translate business needs into actionable insights for the Product team.
• Collaborate with Product, Engineering and Sales teams to continuously improve the customer experience.
• Keep technical documentation and customer-facing materials up to date.

Conoscenze

2–4 years exp in customer-facing role

Cybersecurity knowledge

Strong communication

Willingness to travel

Formazione

Degree in Computer Science or Engineering

Descrizione del lavoro

Ermes - AI & Browser Security is seeking a Customer Success Architect to be the client's reference across pilots, onboarding, adoption and growth. You will own the technical and value‑driven side of the relationship, collaborating with the Account team on deployments and expansion opportunities.

In this role you will lead onboarding, deliver training sessions, collect feedback, and translate it into actionable insights for the Product team.