Italian Customer Specialist in Lisbon

Cross Border Talents; Torino; On-site; EUR 26,000 - 38,000; Full time

Benefits offered by this job

Relocation Package

Meal Allowance

Health and Life Insurance

Onsite Work

Job summary

Cross Border Talents in Italy is seeking a Customer Specialist to join a dynamic international team. You will be the first point of contact across phone, email, and chat, delivering professional, personalized support and guiding customers through orders, accounts, and services.

Fluent Italian and English are required, as is EU citizenship or Portuguese residency. The role offers relocation assistance and an onsite office, with competitive salary reflecting experience and contributions.

Qualifications

• Fluent Italian and English communication abilities.
• EU citizenship or valid Portuguese residency.
• Strong analytical, creative and communication abilities.

Responsibilities

• Provide friendly and professional customer support through phone, email, chat, and other communication channels.
• Assist customers with general inquiries, orders, deliveries, accounts, payments, products, and services.
• Understand customer needs and provide accurate, clear information.
• Resolve questions, concerns, and complaints efficiently while maintaining a positive and customer-focused approach.
• Guide customers through processes, platforms, products, or services when assistance is needed.
• Accurately document customer interactions, requests, and resolutions in internal systems.
• Collaborate with internal teams to ensure timely issue resolution and a seamless customer experience.
• Identify recurring customer concerns and share feedback that may help improve processes and service quality.
• Maintain up-to-date knowledge of company products, services, procedures, and policies through continuous training.

Skills

Italian fluency

English fluency

Analytical skills

Creative thinking

Communication skills

Job description

Take Your Customer Service Career to the Next Level!

Are you passionate about helping people and creating positive customer experiences? Join a dynamic international team as a Customer Specialist Representative and play an important role in supporting customers, solving problems, and ensuring a smooth and satisfying experience at every interaction.

Role Overview:

As a Customer Specialist, you will be the first point of contact for customers, providing professional and personalized assistance with inquiries, orders, accounts, products, services, and general support requests. Through phone, email, chat, and other digital channels, you will identify customer needs, provide effective solutions, and ensure a positive experience from start to finish.

Key Responsibilities:

• Provide friendly and professional customer support through phone, email, chat, and other communication channels.
• Assist customers with general inquiries, orders, deliveries, accounts, payments, products, and services.
• Understand customer needs and provide accurate, clear, and helpful information.
• Resolve questions, concerns, and complaints efficiently while maintaining a positive and customer-focused approach.
• Guide customers through processes, platforms, products, or services when assistance is needed.
• Accurately document customer interactions, requests, and resolutions in internal systems.
• Collaborate with internal teams to ensure timely issue resolution and a seamless customer experience.
• Identify recurring customer concerns and share feedback that may help improve processes and service quality.
• Maintain up-to-date knowledge of company products, services, procedures, and policies through continuous training.

Requirements:

• Language Skills: Fluent in Italian (C1/C2 level) and English (B2 level)
• Eligibility: EU citizenship or valid Portuguese residency card
• Skills: Strong analytical, creative, and communication abilities
• Mindset: Professional, detail-oriented, proactive, and eager to learn and grow in the Travel field

Why Join Us:

• Competitive Salary: We offer attractive compensation that reflects your skills and experience, recognising and rewarding your contributions
• Meal Allowance: Enjoy a meal allowance to keep you energised during working hours
• Health and Life Insurance: Benefit from comprehensive coverage to support your well-being.
• Relocation Package: Receive support if relocating to ensure a smooth transition
• Onsite Work: Engage and grow in a collaborative office environment

Ready to take on this exciting opportunity? Apply today, and let’s connect!