Customer Service Specialist

MSX International; Roma; On-site; EUR 25,000 - 38,000; Full time

Job summary

MSX International is looking for a Customer Service Specialist I to join our team. You will deliver an excellent customer experience through telephone and email support, ensuring customer needs are addressed efficiently and professionally.

The successful candidate will handle inbound and outbound contacts, resolve questions and complaints, guide customers on processes and product information, and liaise with sales and internal teams while maintaining accurate records and meeting KPIs.

Qualifications

• Secondary school diploma is required.
• Experience in a Customer Service, Support or Contact Centre environment.
• Experience handling customer communications via phone and email.
• Strong communication and problem-solving skills.
• High attention to detail and customer focus.

Responsibilities

• Handle inbound and outbound customer contacts via phone and email.
• Resolve customer questions, concerns and complaints.
• Provide guidance on processes and product-related information.
• Support sales-related enquiries and direct requests to the appropriate teams.
• Perform customer research activities when required.
• Conduct mystery calls to monitor service quality.
• Communicate customer needs and outcomes to internal stakeholders.
• Maintain accurate records of customer interactions.
• Ensure compliance with KPIs and SLAs.

Skills

Excellent communication

Problem solving

Multitasking

Fluent Italian

English proficiency

Education

Secondary school diploma

Tools

Microsoft 365 (Outlook, Word, Excel)

Job description

Company Description
At MSX, we empower movers and makers to thrive in an ever-changing world by combining industry expertise, innovative technology, and exceptional customer service.

Company Description
At MSX, we empower movers and makers to thrive in an ever-changing world by combining industry expertise, innovative technology, and exceptional customer service.
With more than 5,000 experts operating in over 80 countries, MSX supports automotive manufacturers, national sales companies and dealer networks with a wide range of business solutions designed to improve customer satisfaction, operational efficiency and business performance.
Join a team that values collaboration, innovation and continuous improvement while helping shape the future of mobility.
Job Description
MSX is looking for a Customer Service Specialist I to join our team.
The successful candidate will be responsible for delivering an excellent customer experience through telephone and email support, ensuring customer needs are addressed efficiently and professionally.
Key Responsibilities

• Handle inbound and outbound customer contacts via phone and email.
• Resolve customer questions, concerns and complaints.
• Provide guidance on processes and product-related information.
• Support sales-related enquiries and direct requests to the appropriate teams.
• Perform customer research activities when required.
• Conduct mystery calls to monitor service quality.
• Communicate customer needs and outcomes to internal stakeholders.
• Maintain accurate records of customer interactions.
• Ensure compliance with KPIs and SLAs.
• Support continuous improvement of customer service processes.

Qualifications

• Secondary school diploma.
• Previous experience in a Customer Service, Customer Support or Contact Centre environment.
• Experience handling customer communications via phone and email.
• Good knowledge of Microsoft 365 applications, including Outlook, Word and Excel.
• Strong communication and problem-solving skills.
• High attention to detail and customer focus.
• Ability to manage multiple priorities simultaneously.

Additional Information

• Fluent Italian
• Good verbal and written English.

MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.