Automotive Customer Advisor - Internship (Tirocinio)

Msxinternational; Roma; On-site; EUR 26,000 - 38,000; Full time

Job summary

MSX is seeking a customer service professional to manage inquiries and communicate with customers across platforms. You will ensure satisfaction, handle follow-ups, and optimize processes while shaping targeted sales strategies for individual dealers.

The ideal candidate holds a Bachelor's degree in Economics or Communications, is fluent in English, and brings strong problem‑solving and communication skills, plus experience planning complex activity schedules.

Qualifications

• Bachelor's degree in Economics, Communication or similar.
• Computer literacy, MS Office.
• Fluent level of English.
• Experience with customer contact is a plus.
• Strong problem‑solving and communication skills.
• Experience planning complex schedules of activities.

Responsibilities

• Answering customer inquiries.
• Ensuring customer satisfaction and manage follow-ups.
• Optimize follow-up processes to improve customer satisfaction.
• Define and implement targeted sales strategies for individual dealers.

Skills

Customer communication

Problem solving

Teamwork

Initiative

Scheduling complex activities

Education

Bachelor's degree in Economics or Communications

Tools

MS Office

Job description

As part of our team, you will manage customer inquiries, communicate with customers using different platforms. Your key tasks will be:

• Answering customers inquires
• Ensuring customer satisfaction and manage follow-ups
• Optimize follow-up processes to improve customer satisfaction
• Define and implement targeted sales strategies for individual dealers

About you

We would love to welcome a new colleague passionate about the automotive field, oriented to teamwork and taking the good dose of initiative to achieve results. Our ideal candidate has a Bachelor's degree in Economics, Communication or similar, as well as:

• Computer literacy, especially MS Office
• Fluent level of English
• Previous experience in contact with customers is considered a huge plus
• Great problem-solving and communication skills
• Experience in planning complex schedules of activities

With over 5,000 employees based in more than 80 countries across the globe, our teams provide industry leading expertise that spans:

• Consumer Engagement
• Parts, Accessories & Service Performance
• Actionable Insights
• Repair Optimization & Compliance
• Learning Solutions
• Distribution & Sales Performance

Our proven track record means that we now partner with almost every car manufacturer on the market.

The MSX Purpose

To empower Movers and Makers to thrive in our ever-changing world

The MSX Mission

To harness our expertise in mobility, the creativity of our global teams, and the power of technology, to craft tailored, sustainable and innovative solutions.

The MSX Vision

To be the clients' first choice, recognized for our operational excellence and commitment to driving change and innovation in the mobility industry.

MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.