Customer Service Specialist

MSX International; Roma; Ibrido; EUR 8900 - 12.000; Part-time

Vantaggi offerti da questo lavoro

Internship contract

Hybrid work model

Company laptop provided

Career development opportunities

Descrizione del lavoro

MSX International in Rome is seeking a Customer Service Specialist, ideal for recent graduates or those with limited experience, to start a career in a dynamic, international environment.

You will contact customers to strengthen loyalty, schedule service appointments, inform customers about promotions, maintain records, and deliver an excellent customer experience, collaborating with teammates to achieve shared goals.

Competenze

• Bachelor's degree or related field preferred.
• Professional proficiency in Italian.
• Good command of English.
• Excellent communication and interpersonal skills.
• Customer-oriented mindset.
• Strong organizational skills and attention to detail.
• Ability to work effectively in a team environment.
• Proactive attitude and willingness to learn.

Mansioni

• Contact customers to strengthen loyalty and engagement.
• Schedule service appointments according to established processes and guidelines.
• Inform customers about ongoing promotions, campaigns, and initiatives.
• Maintain accurate records of customer interactions.
• Deliver an excellent customer experience.
• Work closely with team members to achieve shared objectives.

Conoscenze

Customer-focused

Excellent communication

Interpersonal skills

Team collaboration

Organizational skills

Proactive learner

Italian language proficiency

English language proficiency

Formazione

Bachelor's Degree in Economics, Business Administration, Management, Communications or related field

Descrizione del lavoro

• Compensation: EUR 800 - EUR 1,100 - monthly

Company Description

MSX International is a leading global provider of business process outsourcing solutions, supporting organizations across the automotive sector and beyond. With a presence in more than 80 countries, MSX helps companies improve customer experience, optimize operations, and drive business performance.

Job Description

We are looking for a Customer Service Specialist to join our team in Rome. This role is ideal for recent graduates or candidates with limited professional experience who are eager to start their career in a dynamic and international environment.

Key responsibilities include:

• Contacting customers to strengthen customer loyalty and engagement.
• Scheduling service appointments according to established processes and guidelines.
• Informing customers about ongoing promotions, campaigns, and initiatives.
• Maintaining accurate records of customer interactions.
• Delivering an excellent customer experience.
• Working closely with team members to achieve shared objectives.

Qualifications

• Bachelor's Degree in Economics, Business Administration, Management, Communication, or a related field preferred.
• Professional proficiency in Italian.
• Good command of English.
• Excellent communication and interpersonal skills.
• Customer-oriented mindset.
• Strong organizational skills and attention to detail.
• Ability to work effectively in a team environment.
• Proactive attitude and willingness to learn.

Additional Information

• Internship contract.
• Hybrid working model (first month fully office-based).
• Company laptop provided.
• International and collaborative working environment.
• Career development opportunities and long-term growth potential.

MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.

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