Automotive Technical Diagnostic Support (Motorcycles)

Msx International; Lazio; In loco; EUR 32.000 - 42.000; Tempo pieno

Vantaggi offerti da questo lavoro

Meal vouchers

Continuous training and development

Career growth opportunities

International and collaborative work环境

Supportive team culture

Exposure to innovative products and技术

Descrizione del lavoro

MSX is seeking a motivated Technical Diagnostic Support Agent to join our automotive team in Rome, Latium, Italy. You will provide first-line technical support for motorcycles and vehicle technology, helping dealers resolve issues and ensure customer satisfaction.

The role requires a Mechanical Engineering background, fluent Italian and strong English skills, and a passion for motorcycles. Training and career growth opportunities are offered within an international, collaborative environment.

Competenze

• We are looking for a customer-focused individual with strong technical aptitude and a genuine passion for motorcycles.
• Bachelor's Degree in Mechanical Engineering preferred.
• Fluent Italian and good English (B2) or above.

Mansioni

• Provide first-line technical support via phone and ticketing systems
• Assist in diagnosing and resolving technical issues
• Escalate complex cases when necessary and monitor follow-up activities
• Communicate effectively with internal teams and external stakeholders
• Support continuous improvement and knowledge-sharing initiatives
• Participate in technical training and development activities
• Maintain high standards of customer service and technical support

Conoscenze

Fluent Italian

English Proficiency

Technical Support

Motorcycle Enthusiast

Formazione

Bachelor's in Mechanical Eng

Strumenti

Microsoft Office

Descrizione del lavoro

Company Description

MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement. With our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers

Job Description

Are you passionate about motorcycles and vehicle technology? Do you enjoy solving technical challenges and helping others find effective solutions? MSX has an exciting opportunity for you. We are looking for a motivated and enthusiastic Technical Diagnostic Support Agent to join our team. In this role, you will provide technical support, assist with troubleshooting activities, and work closely with dealers to ensure a high level of service and customer satisfaction.

Key responsibilities

• Provide first-line technical support via phone and ticketing systems
• Assist in diagnosing and resolving technical issues
• Escalate complex cases when necessary and monitor follow-up activities
• Communicate effectively with internal teams and external stakeholders
• Support continuous improvement and knowledge-sharing initiatives
• Participate in technical training and development activities
• Maintain high standards of customer service and technical support

Qualifications

We are looking for a customer-focused individual with strong technical aptitude and a genuine passion for motorcycles.

Requirements

• Bachelor's Degree in Mechanical Engineering preferred
• Fluent Italian and good English skills (B2 level or above)
• Passion for motorcycles and vehicle technology
• Strong problem-solving and analytical skills
• Excellent communication and interpersonal abilities
• Ability to work effectively both independently and within a team
• Good knowledge of Microsoft Office applications
• Strong attention to detail and organizational skills
• Previous experience in technical support, workshop environments, or after-sales services is considered a plus
• Willingness to learn and develop professionally

Additional Information

At MSX, we believe in investing in our people and providing opportunities for long-term growth and development.

What we offer

• Competitive salary package
• Meal vouchers
• Continuous training and professional development
• Career growth opportunities
• International and collaborative working environment
• Supportive team culture
• Exposure to innovative products and technologies

MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.

Summary

SummaryType: Full-timeFunction: ConsultingExperience level: Not ApplicableIndustry: Automotive

Automotive Technical Diagnostic Support (Motorcycles) Rome, Latium, Italy