Customer Service Representative – Italy

Terumo Neuro; Bardi; Ibrido; EUR 26.000 - 38.000; Tempo pieno

Descrizione del lavoro

Terumo Neuro seeks a Customer Service Representative for Italy, based in Milan with a hybrid work model (on-site at least 3 days/week). You will process orders, maintain customer records, support consignment agreements, monitor inventory, and assist sales teams across Europe.

Strong MS Office skills, Italian fluency, and SAP ERP experience are preferred. The role requires clear communication, multitasking, and responsiveness to inquiries, with opportunities to collaborate with global CS & QA

Competenze

• Experience in customer service or a recent graduate in the field.
• Proficient with MS Office and ERP systems.
• Strong communication and organizational skills.

Mansioni

• Process customer orders via ERP system and manage records.
• Support consignment, tender agreements, and returns processes.
• Coordinate with sales teams, distributors and European warehouse.
• Monitor inventory and order status; respond to inquiries with timely follow-up.
• Prepare sales reports upon request and maintain customer histories.

Conoscenze

MS Office

Communication skills

Multitasking

Detail-oriented

Phone skills

Fluent Italian

Fluent English

SAP ERP

Formazione

Bachelor’s degree or higher

Strumenti

SAP ERP

Descrizione del lavoro

JOIN OUR TEAM AT TERUMO NEURO!

At Terumo Neuro, a leading medical device company, we are committed to advancing healthcare through innovative technologies and a strong sense of purpose.

Join our dedicated Customer Service team

Position: Customer Service Representative – Italy

Location: Milan (Hybrid – at least 3 days/week on-site)

YOUR MISSION:

• Process customer orders (direct & consignment) via SAP HANA ERP
• Maintain customer account records & order histories
• Support consignment & tender agreements
• Monitor inventory, consignment & trunk stock
• Manage returns (RGAs, complaints) with global CS & QA teams
• Coordinate product returns with European warehouse
• Assist customers, sales teams & distributors (availability, order status, deliveries)
• Handle inquiries & ensure timely follow-up
• Prepare sales reports upon request

YOUR PROFILE:

• Previous experience in customer service or a recent graduate in the field
• Strong MS Office skills (Word, Excel, Outlook, Teams)
• Ability to multitask & prioritize
• Detail-oriented & responsive
• Excellent communication & phone skills
• Fluent Italy

BONUS POINTS:

• Experience in high‑tech, pharma or medical device industry
• Knowledge of SAP ERP
• Experience supporting direct sales organizations
• Bachelor’s degree or Master’s degree
• Fluent English

Ready to make an impact?

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