Customer Service Representative based in Italy (m/f/d) - Maternity cover

Penumbra; Piemonte; Sur place; EUR 32 000 - 45 000; Plein temps

Résumé du poste

Penumbra seeks an energetic Customer Service professional to join our Turin-area team. You will handle orders, use SAP for processing and inventory checks, and manage RMAs and complaints with a customer-centric approach.

Ideal candidates have a Bachelor’s in Business or related field, 2+ years in customer-facing roles, and strong English communication. Office presence in Rivoli is expected, with a commitment to clear, proactive support.

Qualifications

• Bachelor's degree in Business, Marketing or related field or equivalent experience.
• Minimum 2 years in Customer Service or Sales or a similar role.
• Strong written and spoken English and excellent phone manner.
• Proficiency with Microsoft Office; SAP or ERP experience is a plus.

Responsabilités

• Respond to customer inquiries and process orders accurately and efficiently.
• Enter sales and Conto Visione orders in SAP and manage inventory availability.
• Process RMAs and communicate timelines transparently.
• Register and track customer complaints and coordinate resolutions.
• Build trust-based relationships and provide proactive support.
• Collaborate with internal teams to gather information for service excellence.
• Manage Travel Stock program and maintain data integrity in databases.

Connaissances

Customer service

Communication skills

Microsoft Office

English proficiency

SAP experience

Formation

Bachelor's degree in Business or related field

Outils

SAP

ERP systems

Description du poste

At Penumbra,innovation,teamwork, andinitiativeare more than values – they are the foundation of a workplace where every individual is encouraged to grow and make a real difference. We believe that the strength of our team lies in our diverse talents and shared passion for improving lives. Ifyou’relooking for a role where your contributions matter, we invite you to join a company that values both personal development and impactful work.

As a leading MedTech company,weprovidecutting-edgesolutions for conditions such as stroke, pulmonary embolism, deep vein thrombosis, and acute limb ischemia. Headquartered in Alameda, California, Penumbra has over 4,500 employees worldwide and generated revenues of approximately $1.4 billion in 2025.

What is in it for you

• Innovation-With eight product launches in the past year alone, we continue to push boundaries and bring meaningful innovation to the market.

• Impact, great atmosphere, flat hierarchy -We offer a dynamic and inclusive environment where every team memberhas the opportunity tothrive and contribute to our mission.

• A Team That Inspires -Work alongside a diverse, open-minded, and supportive team that encourages personal and professional growth.

• Stay Active -Enjoy an annual fitness subsidy to support your healthy lifestyle.

• Support & Well-Being -Benefit from our comprehensive Employee Assistance Program, providing guidance and support in times of need.

• Family First -Receive two weeks of paid Family Care Leave to support a sick family member or in the case of bereavement.

• Vacation Time -In addition to your local vacation days, enjoy paid extra time off on December 24th and 31st.

• Accident Insurance -Stay protected with comprehensive accident insurance during all business trips.

Main Responsibilities

• Respond to customer inquiries by processing orders accurately, efficiently, and with a customer-centric approach
• Utilize company systems and processes (SAP) to enter sales orders, Conto Visione orders, and consignment replacements – ensuring inventory availability and setting up customized defaults tailored to each customer’s needs
• Process Returned Merchandise Authorizations (RMAs) in alignment with company procedures, prioritizing timely and transparent communication
• Register, track, and follow up on customer complaints, acting as a reliable partner in finding solutions
• Build and maintain strong, trust-based customer relationships through excellent service and proactive support
• Communicate and collaborate with internal departments to gather information efficiently and provide the best possible service to customers
• Manage the Travel Stock program, ensuring full compliance with the Quality System and seamless coordination across teams
• Maintain and update customer databases with care and precision, supporting data integrity and process efficiency

What we are looking for

• Bachelor’s degree in Business, Marketing, or a related field preferred – an equivalent combination of education and relevant experience will also be considered
• Minimum of 2 years of experience in Customer Service, Sales, or another customer-facing role. Candidates with at least 1 year of relevant experience may also be considered
• Strong oral and written communication skills, with the ability to build positive customer relationships, especially over the phone
• Proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint)
• Experience with SAP or other ERP systems are considered a plus
• Advanced written and spoken English
• Living in the Turin area (bi-weekly presence in the office in Rivoli is required)

As werequirefluent English skills and the process will involve English speaking colleagues, we are looking forward to receivingyour CV in English.

At Penumbra, we value your skills and qualificationsabove all else. We welcome candidates of any gender, ethnicity, religion, sexual orientation, or age. Ifyou'reskilled and a good match for our culture of collaboration, we want you on our team.

To learn more about Penumbra's commitment to being an equal opportunity employer, pleasetake a lookatour AAP-Policy-Statement.