Solution Manager

BD; Roma; On-site; EUR 50,000 - 60,000; Full time

Job summary

BD is seeking a Solution Manager to ensure that all designed solutions meet customer outcomes. You will apply a consultative mindset and collaborate with Sales, Marketing, Technical and Clinical teams to deliver the best hospital experience.

Ideal candidates have a degree in Pharmacy, Pharmacy IT, nursing or Clinical Engineering, a strong hospital workflow background, and experience in consulting or solution management. English and Italian proficiency are required, with travel up to 50% in Italy.

Qualifications

• Degree in Pharmacy/pharmacy IT, nurse or Clinical Engineer.
• Strong background hospital workflows.
• Experience in consulting roles, transformational projects, customer success and/or solution management is desirable.
• Excellent customer interaction skills, excellent record in contributing to close large deals and managing complex opportunities is desirable, detail oriented and analytical.
• Experience with Salesforce
• English and Italian proficiency

Responsibilities

• Ensure that all designed solutions meet the desired outcomes for customers.
• Lead workflows discussion and optimisation for BD medication management solution.
• Demonstrate Lean experience, analytical, problem-solving, and critical thinking skills.
• Lead consultative interactions, workshops and projects leading to larger, long-term partnerships with customers, including multiple MMS product solutions.
• Create the solution design and technical offer including the drawings of the solution design.
• Review, analyse and create the required technical documentations for public tenders.
• Develop experience integrating database information with visualization tools.
• Develop ability to develop automated tools to simplify data capture and analysis.
• Support implementation projects to ensure customer success.

Skills

Customer interaction

Consulting experience

Detail oriented

Analytical

Education

Degree in Pharmacy/pharmacy IT, nurse or Clinical Engineer

Tools

Salesforce

Job description

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

Job Description

The Solution Manager is responsible for ensuring that all designed solutions meet the desired outcomes of our customers. They will provide expert knowledge of their portfolio and the customer settings in which they are used, and will apply a consultative mindset to ensure that our customers’ needs are met. As Solution Manager you will work with Sales, Marketing, Technical and Clinical colleagues to make sure that the customer has the best customer experience, developing deep and trusted relationships within the hospital environment.

Main responsibilities will include:

• Responsibility for ensuring that all designed solutions meet the desired outcomes for customers.
• Responsibility to lead workflows discussion and optimisation for BD medication management solution
• Demonstrating Lean experience, analytical, problem-solving, and critical thinking skills.
• Leading truly consultative interactions, workshops and projects leading to larger, long-term partnerships with customers, including multiple MMS product solutions.
• Create the solution design and technical offer including the drawings of the solution design.
• Review, analyse and create the required technical documentations for public tenders.
• Develop experience integrating database information with visualization tools.
• Develop ability to develop automated tools to simplify data capture and analysis.
• Support implementation projects to ensure customer success.

About you

• Degree in Pharmacy/pharmacy IT, nurse or Clinical Engineer
• Strong background hospital workflows.
• Experience in consulting roles, transformational projects, customer success and/or solution management is desirable.
• Excellent customer interaction skills, excellent record in contributing to close large deals and managing complex opportunities is desirable,detail oriented and analytical
• Experience with Salesforce
• English and Italian proficiency

Preferably located in Rome/Lazio or Naples/Campania with the ability to travel over 50%.

Thesalary range for this role is from 50.000 to 60.000 eur.

Why Join Us?

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of healthcare. At BD, you’ll discover a culture in which you can learn, grow and thrive.

We believe that when people connect in person, we learn faster, collaborate more deeply, and build a stronger culture. Join us and enjoy a culture where face-to-face collaboration supports your learning, your progress, and your success.

Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics.

At BD, we reward, support and develop our associates through our comprehensive Total Rewards program. We are committed to attracting and retaining high quality talent by providing reward and recognition opportunities that promote a performance-based culture, as well as a competitive package of compensation and benefits programs. You can learn more on our career site under "Our Commitment to You"(opens in new window).

Our salary or hourly rate ranges reward associates fairly and competitively. We regularly review these ranges and factors, such as location, contribute to the range displayed.

Our pay is based on the role and the necessary skills and education to perform it successfully. The salary or hourly pay ranges are influenced by labor laws and Collective Bargaining Agreement (CBA) requirements applicable to the work location which may also affect the workplace arrangement of the role.