Customer Service Operations Intern – SAP Cloud

Signify; Turbigo; In loco; EUR 6696 - 13.392; Tempo pieno

Descrizione del lavoro

Signify is offering an internship in Customer Service located in Milan, designed for students pursuing a technical diploma or university degree in engineering or related fields. The role involves supporting the Customer Service team with operational activities, ensuring efficiency and high-quality service delivery. Candidates should be fluent in Italian and English, have basic Microsoft Office skills, and a proactive approach. This experience will enhance understanding of customer service operations and cross-functional collaboration.

Competenze

• Currently pursuing a technical diploma or university degree in engineering or related fields.
• Fluent in Italian and English, both spoken and written.
• Basic experience with Microsoft Office (Excel, Word, PPT).
• Proactive and detail-oriented mindset.
• Strong organizational skills and structured approach to tasks.
• Attention to detail when handling data and processes.

Mansioni

• Support the Customer Service team in daily operational and coordination activities.
• Assist in tracking and documenting service requests for quality delivery.
• Support service planning to improve prioritization and execution.
• Maintain data in SAP Service Cloud for reliable reporting.
• Collaborate with Contact Center and Field Service teams.
• Improve response times and data accuracy.

Conoscenze

Customer Service

Fluent Italian

Fluent English

Excel

Word

PPT

Formazione

Technical diploma or university degree in engineering or related fields

Business Administration or similar fields with interest in automation and IoT

Strumenti

SAP Service Cloud

Descrizione del lavoro

Signify is offering an internship in Customer Service located in Milan, designed for students pursuing a technical diploma or university degree in engineering or related fields. The role involves supporting the Customer Service team with operational activities, ensuring efficiency and high-quality service delivery. Candidates should be fluent in Italian and English, have basic Microsoft Office skills, and a proactive approach. This experience will enhance understanding of customer service operations and cross-functional collaboration.