Customer Service Agent

Ab Electrolux; Assago; In loco; EUR 30.000 - 45.000; Tempo pieno

Descrizione del lavoro

Ab Electrolux is looking for a Customer Care professional to join the team in Assago, Italy. This role involves supporting customers throughout the order-to-delivery process, collaborating with cross-functional teams, and optimizing service levels. Candidates should have relevant B2B customer service experience, be fluent in Italian and English, and possess strong digital skills, specifically in Excel and SAP. A proactive and problem-solving attitude is essential. Continuous development opportunities are provided.

Competenze

• Relevant experience in B2B Customer Service, especially at an international level.
• Fluency in both Italian and English is essential.
• Strong skills in Excel and familiarity with Business Intelligence tools, particularly Power BI.

Mansioni

• Monitor order status in SAP daily.
• Manage customer interactions to optimize service level.
• Handle customer returns and feedback on various issues.
• Cooperate with the sales team for efficient order flow and upselling initiatives.
• Analyze data for trends and process improvement opportunities.
• Support process digitization with advanced technological tools.

Conoscenze

B2B Customer Service experience

Fluency in Italian

Fluency in English

Digital and analytical skills

Knowledge of Excel

Proficiency in Business Intelligence tools

Knowledge of SAP

Excellent communication skills

Problem-solving attitude

Proactive approach

Strumenti

SAP

Power BI

Descrizione del lavoro

Consumer Care/Customer Care

Permanent

Job Description

At the Electrolux Group, a leading global appliance company, we strive every day to shape living for the better for our consumers, our people and our planet. We share ideas and collaborate so that together, we can develop solutions that deliver enjoyable and sustainable living.

Come join us as you are. We believe diverse perspectives make us stronger and more innovative. In our global community of people from 100+ countries, we listen to each other, actively contribute and grow together.

Join us in our exciting quest to build the future home!

About the role:

As part of our Customer Service team in Italy, you will play a key role in supporting our customers and ensuring a seamless experience across the entire order-to-delivery process. You will collaborate closely not only with our clients but also with cross‑functional teams including Supply Chain, Logistics, Product Lines, and Credit.

You will work in a constantly evolving and increasingly automated environment, focused on enhancing the quality of service through qualitative analysis, process optimization, and system automation.

Your contributions to continuous improvement will be highly valued, and you may also have the opportunity to collaborate with the wider Commercial Area (Italy, France, and Iberia).

You will report to the Customer Service Manager Italy.

Location

The role is based in Assago.

What you’ll do:

• Daily check and monitor of order status in SAP
• Order release to delivery booking
• Manage customer returns/refusal and related Credit Notes
• Manage customer interaction to ensure optimized service level
• Escalate and feedback on various issues (stock out, phase in, phase out, logistic, etc.)
• Cooperate with sales team to ensure efficient order flow and work on potential upselling initiatives (if agreed with Sales Manager)
• Analyzing data to identify trends and opportunities for process improvement
• Support process digitisation through advanced technology tools under development or in place

Who you are:

• Relevant experience in B2B Customer Service (some project‑related experience at international level would be considered a great asset)
• Fluent in Italian and English
• Strong digital and analytical skills. Advanced knowledge of Excel as a must have, proficiency with Business Intelligence tools (e.g., Power BI) and SAP is a strong plus
• Enthusiastic team player, collaborative with teammates
• Customer‑focused mindset, excellent communication skills and ability to work in cross‑functional teams
• Problem‑solving attitude, able to quickly take right decisions
• Proactive approach, willing to contribute to continuous improvement

As part of the Electrolux Group, we will continuously invest in you and your development. There are no barriers to where your career could take you.