B2B Customer Service Pro – SAP & Data-Driven

Electrolux Group; Assago; In loco; EUR 30.000 - 40.000; Tempo pieno

Descrizione del lavoro

Electrolux Group is seeking a Customer Care professional in Assago, Italy. This role is focused on supporting customers through the order-to-delivery process and involves collaboration with cross-functional teams. The ideal candidate will have experience in B2B customer service, be fluent in Italian and English, and possess strong digital skills including advanced Excel and familiarity with SAP. This position is permanent with opportunities for career development in a vibrant workplace culture.

Competenze

• Relevant experience in B2B Customer Service, international project experience is a plus.
• Fluent in both Italian and English.
• Strong digital and analytical skills, advanced knowledge of Excel is a must.

Mansioni

• Check and monitor order status in SAP.
• Manage customer returns and related Credit Notes.
• Cooperate with sales team to ensure efficient order flow.

Conoscenze

B2B Customer Service experience

Fluent in Italian

Fluent in English

Digital skills

Analytical skills

Advanced knowledge of Excel

Familiarity with Business Intelligence tools

Knowledge of SAP

Strong communication skills

Problem-solving attitude

Strumenti

SAP

Power BI

Descrizione del lavoro

Electrolux Group is seeking a Customer Care professional in Assago, Italy. This role is focused on supporting customers through the order-to-delivery process and involves collaboration with cross-functional teams. The ideal candidate will have experience in B2B customer service, be fluent in Italian and English, and possess strong digital skills including advanced Excel and familiarity with SAP. This position is permanent with opportunities for career development in a vibrant workplace culture.