B2B Customer Care Specialist — SAP & Data Insights

Ab Electrolux; Assago; In loco; EUR 30.000 - 45.000; Tempo pieno

Descrizione del lavoro

Ab Electrolux is looking for a Customer Care professional to join the team in Assago, Italy. This role involves supporting customers throughout the order-to-delivery process, collaborating with cross-functional teams, and optimizing service levels. Candidates should have relevant B2B customer service experience, be fluent in Italian and English, and possess strong digital skills, specifically in Excel and SAP. A proactive and problem-solving attitude is essential. Continuous development opportunities are provided.

Competenze

• Relevant experience in B2B Customer Service, especially at an international level.
• Fluency in both Italian and English is essential.
• Strong skills in Excel and familiarity with Business Intelligence tools, particularly Power BI.

Mansioni

• Monitor order status in SAP daily.
• Manage customer interactions to optimize service level.
• Handle customer returns and feedback on various issues.
• Cooperate with the sales team for efficient order flow and upselling initiatives.
• Analyze data for trends and process improvement opportunities.
• Support process digitization with advanced technological tools.

Conoscenze

B2B Customer Service experience

Fluency in Italian

Fluency in English

Digital and analytical skills

Knowledge of Excel

Proficiency in Business Intelligence tools

Knowledge of SAP

Excellent communication skills

Problem-solving attitude

Proactive approach

Strumenti

SAP

Power BI

Descrizione del lavoro

Ab Electrolux is looking for a Customer Care professional to join the team in Assago, Italy. This role involves supporting customers throughout the order-to-delivery process, collaborating with cross-functional teams, and optimizing service levels. Candidates should have relevant B2B customer service experience, be fluent in Italian and English, and possess strong digital skills, specifically in Excel and SAP. A proactive and problem-solving attitude is essential. Continuous development opportunities are provided.