Customer Resolution Agent - Global Business Services (Gbs)

Ups United Parcel Services; Milano; Ibrido; EUR 32.000 - 42.000; Tempo pieno

Vantaggi offerti da questo lavoro

Permanent contract

Full-time

Dynamic international work environment

Opportunities for professional growth

Exposure to cross-functional teams and

Hybrid working opportunities

Descrizione del lavoro

Ups United Parcel Services seeks a Customer Resolution Agent in Milan to deliver excellent support to Italian and international customers, owning inquiries, complaints, and service requests from receipt to resolution.

You will collaborate with internal and external stakeholders to implement effective solutions, maintain accurate case records, and support data management, reporting, and audits within a dynamic global environment.

Competenze

• Experience in customer service or a similar customer-facing role.
• Excellent Italian and English, both written and spoken.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong problem-solving and organizational skills.
• Proficiency in Microsoft Office applications.

Mansioni

• Manage customer inquiries, complaints, and service requests through multiple channels.
• Take ownership of cases from receipt to resolution with timely follow-up.
• Collaborate with internal departments and external stakeholders to identify and implement solutions.
• Maintain accurate records and case documentation in company systems.
• Perform administrative and operational support including data management, reporting, and auditing tasks.
• Support additional projects and business activities as required.

Conoscenze

Customer service mindset

Proactive

Strong communication

Organizational skills

Microsoft Office

Strumenti

Microsoft Office

Descrizione del lavoro

As a Customer Resolution Agent, you deliver excellent support to Italian and international customers, owning inquiries, complaints, and service requests from receipt to resolution. You will collaborate with internal and external stakeholders to implement effective solutions and contribute to the Customer Resolution Group’s operational excellence initiatives. You will maintain accurate case records and support data management, reporting, and audits, while contributing to cross-functional projects. This role operates in a dynamic, international UPS environment with growth opportunities and hybrid work where applicable.

• Permanent contract
• Full-time
• Dynamic international work environment
• Opportunities for professional growth
• Exposure to cross-functional teams and global stakeholders
• Hybrid working opportunities
• Manage customer inquiries, complaints, and service requests through multiple channels
• Take ownership of cases from receipt to resolution with timely follow-up
• Collaborate with internal departments and external stakeholders to identify and implement solutions
• Maintain accurate records and case documentation in company systems
• Perform administrative and operational support including data management, reporting, and auditing tasks
• Support additional projects and business activities as required
• Previous experience in customer service, shared services, or a similar customer-facing role
• Strong problem-solving and organizational skills
• Customer-focused mindset with a proactive approach
• Excellent communication and interpersonal skills
• Ability to manage multiple priorities in a fast-paced environment
• Good knowledge of Microsoft Office applications
• Excellent Italian and English, both written and spoken
• customer-focused
• proactive
• strong communication
• organizational skills
• Microsoft Office

Customer Resolution Agent - Global Business Services (GBS) milano, lombardia, it