Customer Experience Coach & Analytics Consultant

Msx International; Bardi; In loco; EUR 38.000 - 52.000; Tempo pieno

Descrizione del lavoro

Msx International seeks a CE analytics and training specialist to monitor adoption of a new tool, coach the Sales area and related departments, and analyze Customer Experience performance across the network.

You will design trainings, deliver coaching sessions, create CE reports, and collaborate with cross-functional teams to translate data into action that elevates the customer journey across the network.

Competenze

• University degree
• Minimum 2 years of experience in data analysis and reporting roles
• Strong analytical skills to evaluate qualitative KPIs and translate insights into action plans
• Excellent presentation and public speaking skills
• Good command of English and Italian

Mansioni

• Prepare CE-related reports and analyses
• Draft and manage official communications to sales and service networks
• Create and deliver CE-focused PowerPoint presentations
• Support CE in analysis and design of incentive schemes
• Design, manage, and deliver virtual coaching sessions (webinars) on CE topics
• Provide hands-on support for new projects and tools in Sales and Service
• Develop and deliver training modules for internal field staff and network on CE topics
• Deliver classroom-based behavioral training on soft skills
• Conduct potential and gap analyses
• Advanced knowledge of the automotive industry
• Strong analytical skills to evaluate qualitative KPIs and translate insights into action plans
• Proven experience with Dealer Management Systems (DMS)
• Excellent knowledge of Microsoft Office, Visual Analytics tools, and database querying
• Ability to analyze complex datasets and define effective solutions

Conoscenze

Data analysis

Reporting

KPI analysis

Public speaking

Formazione

University degree

Strumenti

Dealer Management System (DMS)

Microsoft Office

PowerPoint

SQL

Visual Analytics tools

Descrizione del lavoro

Msx International seeks a CE analytics and training specialist to monitor adoption of a new tool, coach the Sales area and related departments, and analyze Customer Experience performance across the network.

You will design trainings, deliver coaching sessions, create CE reports, and collaborate with cross-functional teams to translate data into action that elevates the customer journey across the network.