Customer Success Specialist - Analytics

Mercor; Milano; In loco; EUR 40.000 - 60.000; Tempo pieno

Descrizione del lavoro

Mercor in Milan is hiring Customer Support / Success professionals with experience in customer support, service delivery, or customer success roles. You will review, assess, and provide structured feedback on domain-specific documents, ensuring quality, accuracy, and relevance.

This role rewards strong analytical skills and domain expertise to contribute to high-impact evaluation projects. Ideal candidates have at least a Bachelor's degree and 2+ years of relevant experience, with proficiency in

Competenze

• Bachelor's degree and strong analytical abilities.
• Minimum 2+ years in customer support, success, or service delivery.
• Strong analytical and written communication skills.

Mansioni

• Review, assess, and provide structured feedback on domain documents.
• Ensure quality, accuracy, and relevance of content.
• Follow structured guidelines to deliver high-impact evaluations.

Conoscenze

Analytical skills

Written communication

Excel

PowerPoint

Word

Document analysis

Detail-oriented

Formazione

Bachelor's degree

Descrizione del lavoro

Overview

We are hiring Customer Support / Success professionals with experience in customer support, service delivery, or customer success roles. In this role, you will review, assess, and provide structured feedback on your domain-specific documents, ensuring quality, accuracy, and relevance. This is a great opportunity for professionals with strong analytical skills and domain expertise to contribute to high-impact evaluation projects.

Basic Qualifications

• Bachelor’s degree (minimum)
• At least 2+ years of professional experience in a relevant domain
• Strong analytical and written communication skills

Required Skills

• Strong proficiency in Excel, PowerPoint, and Word
• Strong document analysis and review skills
• Attention to detail and ability to follow structured guidelines

Eligibility

Based in the United States, Europe, UK or Canada