Customer Success Specialist - Analytics

Obsidian; Roma; In loco; EUR 32.000 - 52.000; Tempo pieno

Descrizione del lavoro

Obsidian is seeking a Customer Support / Success professional based in Europe (Rome area) to review, assess, and provide structured feedback on domain-specific documents. You will help ensure quality, accuracy, and relevance across evaluation projects, leveraging strong analytical abilities.

The role emphasizes structured guidelines, attention to detail, and proficient use of Microsoft Office tools to deliver high-impact feedback and support project success.

Competenze

• Bachelor’s degree required.
• At least 2+ years of professional experience in a relevant domain.
• Strong analytical and written communication skills.

Conoscenze

Excel

PowerPoint

Word

Document analysis

Attention to detail

Formazione

Bachelor’s degree

Strumenti

Microsoft Office

Descrizione del lavoro

Overview

We are hiring Customer Support / Success professionals with experience in customer support, service delivery, or customer success roles. In this role, you will review, assess, and provide structured feedback on your domain-specific documents, ensuring quality, accuracy, and relevance. This is a great opportunity for professionals with strong analytical skills and domain expertise to contribute to high-impact evaluation projects.

Basic Qualifications

• Bachelor’s degree (minimum)
• At least 2+ years of professional experience in a relevant domain
• Strong analytical and written communication skills

Required Skills

• Strong proficiency in Excel, PowerPoint, and Word
• Strong document analysis and review skills
• Attention to detail and ability to follow structured guidelines

Eligibility

Based in the United States, Europe, UK or Canada