Customs Team Lead - Genoa

Maersk; Genova; Hybrid; EUR 60,000 - 90,000; Full time

Job summary

Maersk Genoa is seeking a Customs Team Lead to manage end-to-end customs operations within the Automotive vertical, build a high-performing team, and optimize processes to boost customer satisfaction while upholding high compliance standards.

You will report to local management, coordinate with Risk & Compliance, and participate in recruitment, onboarding and training efforts. English and Italian are used in daily operations.

Qualifications

• Experience in managing people in a complex environment and supply chain operations.
• Strong customer-facing and interaction skills with high-level customer orientation.
• Excellent communication across organizational levels in English and Italian.

Responsibilities

• Control customs processes ensuring safe, quality, and efficient operations.
• Supervise team according to policy and legal requirements.
• Lead projects, resource planning, and collaboration with local management.
• Oversee workload, set expectations, and conduct performance evaluations.
• Oversee recruitment, onboarding and training needs.
• Coordinate with Risk & Compliance and authorities as needed.

Skills

Customer-facing skills

Team leadership

Communication skills

Under pressure

English & Italian

Job description

Think Global, Work Localwith Maersk Customs Service! (f.d. KGH Customs Services)

Are you ready to be part of an organization on an industry-defining transformation journey that will change the world?

Maersk, a global leader in logistics, is on a journey to transform the logistics industry and Customs Services is at the heart of this integrator strategy. With end-to-end customs visibility, Maersk Customs Services, offer global reach and local expertise to help customers navigate customs processes, and seamlessly coordinate their supply chains, ensuring the timely movement of goods.

To work at Maersk Customs Services is to work with the world. With over 60,000 unique customers, actively trading in 139 countries worldwide with a global delivery network spread across 113 countries, you will be working in a truly international environment.

Our end-to-end logistics services is constantly improving and with that our growing suite of digital solutions as well, which you can use to your benefit as part of our team in Customs Services.

Find yourself welcome in our diverse and inclusive culture, working alongside a team of more than 2,200 trade and customs experts around the world, where you are valued for who you are and rewarded for what you bring.

Are you ready to play your part in this?

The Customs Team Lead is responsible for managing the overall operations and establishing effective and successful management of labor, productivity, quality control and safety measures as established and set for the Operations Department.

In this role, you will be running customs operations within Automotive vertical, setting up a high performing team, improve processes and implement tools and applications to increase customer satisfaction with a successful management of productivity and in respect of high standard level of compliance. You will be responsible for several direct reports in line with business needs.

Key responsibilities:

• Control customs processes ensuring safe, quality, and efficient operations in line with company's policies,
• Carry out supervisory responsibilities in accordance with group’s policies and applicable laws,
• Be involved in projects leadership and resourcing in collaboration with local management,
• Oversee workload and tasks assigned to employees; clarify expectations of roles, lead performance evaluations andaddress corrective action plans,
• Oversee needs for additional resources including participation in recruitment, on-boarding and training,
• Ensure correct use of resources to pursuit company’s goals,
• Manage escalations and handle potential claims until resolution,
• Coordination with Risk & Compliance to handle process andcommunication with relevant authorities,
• Preparation and communication of relevant information for employees under your area of responsibilities,
• Business trips might be required.

Who we are looking for:

• Deep understanding of local market and regulations,
• Comprehensive knowledge on logistic landscape,
• Experience in managing people in a complex environment (engagement, motivation, rewards), and experience in Customs operations,
• Strong customer-facing and interaction skills with high-level of customer orientation,
• Strong and proven teamwork attitude,
• Ability to work under pressure to deadlines and results oriented,
• Excellent communication skills and ability to communicate at all organizational levels with a focus on collaboration and network behavior; we work in English and Italian.

Job Location: Genoa, Italy.

• No Visa or relocation provided for this position.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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