Customer Engineer - Novara

NCR Corporation; Milano; Hybrid; EUR 24,000 - 30,000; Full time

Job summary

NCR Voyix in Piemonte seeks a Customer Engineer to repair, maintain, and install our equipment across the region, including workstations, printers, front-end POS, and self-checkout units. You will ensure service continuity and high customer satisfaction.

The role requires a technical high school diploma, knowledge of Windows/Linux/Unix, ability to work with minimal supervision, and willingness to work flexible hours, including nights, weekends, and on-call shifts.

Qualifications

• Technical high school diploma or equivalent required.
• Must be able to work with minimal supervision and adapt to schedules.
• Willingness to work flexible hours including nights, weekends, overtime, shifts, and on-call duties.

Responsibilities

• Repair, maintenance, and installation of NCR Voyix equipment in Piemonte region.
• Ensure service continuity and high levels of customer satisfaction; resolve issues to customer approval.

Skills

Problem-solving

Technical aptitude

Customer service

Flexible hours

Education

Technical high school diploma or equivalent

Tools

Ghost imaging procedures

Windows

Linux

Unix

Job description

ABOUT NCR VOYIX NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant, and banking sectors. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees across 35 countries worldwide. For nearly 140 years, we have been global leaders in consumer transaction technologies, transforming everyday consumer interactions into meaningful moments. Today, NCR VOYIX transforms digital experiences in retail, restaurants, and banking through SaaS capabilities and a cloud platform.

Position

Customer Engineer

Region

Piemonte - Novara

Working Hours

Monday – Thursday: 8:30 AM – 6:00 PM Friday: 8:30 AM – 5:00 PM Saturday and Sunday: Shift and/or Standby

POSITION SUMMARY AND KEY RESPONSIBILITIES

The Customer Engineer will be responsible for the repair, maintenance, and installation of our equipment installed in the Piemonte region, ensuring service continuity and high levels of customer satisfaction. You will be responsible for resolving service issues until the situation is settled to the customer's satisfaction and/or in compliance with agreed Service Level Agreements (SLAs). Work will be performed on all equipment supplied by NCR Voyix, specifically workstations and peripherals, printers, front-end POS systems, and self-checkout units.

BASIC QUALIFICATIONS

Technical high school diploma or equivalent Category B driving license Knowledge of Windows, Linux, and Unix operating systems Knowledge of Ghost imaging procedures The candidate must be able to work with minimal supervision, possess strong problem-solving skills, quickly acquire new competencies, and be willing to work flexible hours—including nights, weekends, overtime, shifts, and on-call duty (up to a maximum of 16 on-call periods per year). Aptitude for working on both mechanical and electrical components, as well as experience with computer hardware maintenance (desktops, servers, peripherals) and software-related tasks, is required. Knowledge of the local area Ability to work towards objectives and meet deadlines Ability to adhere to schedules Proactive attitude Availability to start immediately or within a maximum of 30 days Minimum Annual Base Salary: 27.000,00€ Gross Collective Agreement: CCNL Terziario Distribuzione Servizi (cod. H011)

Help us run the world's top brands. At NCR Voyix, we specialize in turning routine transactions into meaningful connections. With a rich history of innovation, we've been at the forefront of problem-solving through technology. Operating globally in over 30 countries, we lead in Retail, Restaurant, Digital banking, and Payments. Our solutions optimize banking operations, streamline restaurant services, enhance retail interactions, and foster trust through secure payment systems. We take pride in our strong culture and a history of providing robust career paths. Come work for a leading technology company where you can grow your career. Join us and be part of revolutionizing transactions across these pivotal industries.