NOC Technician

Vaultica Data Centers; Milano; In loco; EUR 32.000 - 52.000; Tempo pieno

Descrizione del lavoro

Vaultica Data Centers in Milan, Italy, is seeking a NOC Technician to support service availability and infrastructure reliability within a 24/7 Network Operations Center. You will monitor sites, act as first contact for customers, coordinate with Operations, Network, and Cybersecurity teams to drive incident response.

This on-site role requires strong networking knowledge, familiarity with monitoring tools, excellent English, and the ability to work under pressure in a fast-paced, international

Competenze

• Experience in Data Center, Telecommunications, IT, Network Operations or similar critical environment.
• Strong knowledge of network technologies and connectivity services.
• Familiarity with cybersecurity principles and monitoring.
• Proficient at using monitoring systems and ticketing tools, and following escalation processes.
• Excellent verbal and written English; able to communicate with international teams.

Mansioni

• Monitor Vaultica sites and services in the Network Operations Center.
• Act as first point of contact for customers, faults and service requests.
• Provide remote support and configuration as needed for connectivity issues.
• Monitor cybersecurity alerts and perform initial assessment and response.
• Identify incidents and involve the right internal teams to resolve them.
• Initiate and manage escalation processes when required.
• Document NOC processes, incidents, and customer interactions clearly.
• Meet KPIs and contribute to continuous improvement of operations.
• Collaborate with cross-functional teams and maintain strong customer communication.

Conoscenze

Troubleshooting

Analytical thinking

Customer-facing

Stress management

English fluency

Networking knowledge

Cybersecurity awareness

Documentation

Strumenti

BMS

Monitoring systems

Ticketing tools

Operational escalation

Descrizione del lavoro

Location: Milan, Italy - Network Operations Center

About the Role

As a NOC Technician, you will play a key role in delivering an excellent customer experience while supporting Vaultica's high standards of service availability, infrastructure reliability, and operational performance.

Working within the Network Operations Center (NOC), you will monitor Vaultica's sites and services, act as a first point of contact for customers, and coordinate closely with Operations, Network, Cybersecurity, and other specialist teams to ensure incidents and requests are handled efficiently.

• Monitor all Vaultica sites through electrical and mechanical monitoring systems, including BMS
• Act as a first point of contact for customers, handling fault notifications, service requests, and operational enquiries
• Monitor customer connectivity services and provide remote support and configuration when required
• Monitor cybersecurity alerts and perform initial assessment and first-response actions
• Identify incidents and involve the appropriate internal specialist teams to support resolution
• Initiate and manage escalation processes when required
• Provide technical end-user support, troubleshooting, and resolution of network-related issues
• Document NOC processes, procedures, incidents, and customer interactions in coordination with relevant company departments
• Ensure accurate tracking and reporting of operational activities
• Meet defined KPOs and KPIs and comply with applicable operational standards and procedures
• Contribute actively to the company's continuous improvement and quality processes
• Support effective communication and coordination between customers, Operations teams, and technical specialists

Depending on operational requirements, you will work within a 24/7 Network Operations Center environment, including shift-based coverage where required.

Working conditions and compensation follow local regulations and site agreements.

• Previous experience in a Data Center, Telecommunications, IT, Network Operations, or similar critical environment
• Good understanding of network technologies and connectivity services
• Knowledge of cybersecurity principles and monitoring
• Familiarity with monitoring systems, ticketing tools, and operational escalation processes
• Strong troubleshooting and analytical skills
• Structured and methodical approach to problem solving
• Ability to work effectively under pressure and manage critical situations
• Strong customer-facing attitude and service mindset
• Ability to work independently while collaborating effectively with cross-functional teams
• Comfortable working with technical systems, operational tools, and documentation
• Professional fluency in English
• Availability to work within a 24/7 shift structure, if required
• On-site role within a high-availability Data Center and NOC environment
• Fast-paced operational environment requiring strong attention to detail and responsiveness
• Close interaction with customers, Operations teams, Network teams, Cybersecurity specialists, and external providers
• Strict adherence to internal procedures, security requirements, and Health & Safety standards
• Work at the heart of a mission-critical Data Center and Network Operations environment
• Gain exposure to networking, infrastructure monitoring, cybersecurity, and customer operations
• Be part of a collaborative, international, and customer-focused team
• Contribute directly to service reliability and customer satisfaction
• Opportunity for continuous learning and professional development

Equal Opportunity Statement

Vaultica is committed to diversity and inclusivity in the workplace.