Customer Engineer

NCR Corporation; Italia; On-site; EUR 24,300 - 29,700; Full time

Job summary

NCR VOYIX Corporation cerca un Customer Engineer per la regione Piemonte. Il ruolo prevede riparazione, manutenzione e installazione delle nostre attrezzature, assicurando continuità del servizio e alta soddisfazione del cliente.

Il candidato ideale possiede diploma tecnico, patente di guida di categoria B e buona conoscenza di Windows, Linux e Unix, oltre a capacità di risoluzione problemi e disponibilità a orari flessibili, notti e turni.

Qualifications

• Diploma tecnico o equivalente richiesto.
• Conoscenza di Windows, Linux e Unix.
• Esperienza con manutenzione hardware e imaging Ghost.

Responsibilities

• Riparare, manutenere e installare apparecchiature NCR Voyix nel Piemonte.
• Garantire continuità operativa e alta soddisfazione del cliente.
• Risoluzione di problemi fino al rispetto degli SLA e disponibilità a turni e reperibilità.

Skills

Windows

Linux

Unix

Ghost imaging

Hardware maintenance

Problem-solving

Education

Technical high school diploma or equivalent

Job description

## Customer EngineerApplylocations: ITALY VIRTUAL, ITAtime type: Full timeposted on: Posted Todayjob requisition id: R0156519ABOUT NCR VOYIXNCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant, and banking sectors. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees across 35 countries worldwide. For nearly 140 years, we have been global leaders in consumer transaction technologies, transforming everyday consumer interactions into meaningful moments. Today, NCR VOYIX transforms digital experiences in retail, restaurants, and banking through SaaS capabilities and a cloud platform.**Position:** Customer Engineer**Region:** Piemonte**Working Hours:**Monday – Thursday: 8:30 AM – 6:00 PMFriday: 8:30 AM – 5:00 PMSaturday and Sunday: Shift and/or Standby**POSITION SUMMARY AND KEY RESPONSIBILITIES:**The Customer Engineer will be responsible for the repair, maintenance, and installation of our equipment installed in the Piemonte region, ensuring service continuity and high levels of customer satisfaction. You will be responsible for resolving service issues until the situation is settled to the customer's satisfaction and/or in compliance with agreed Service Level Agreements (SLAs). Work will be performed on all equipment supplied by NCR Voyix, specifically workstations and peripherals, printers, front-end POS systems, and self-checkout units.**BASIC QUALIFICATIONS*** Technical high school diploma or equivalent* Category B driving license* Knowledge of Windows, Linux, and Unix operating systems* Knowledge of Ghost imaging procedures* The candidate must be able to work with minimal supervision, possess strong problem-solving skills, quickly acquire new competencies, and be willing to work flexible hours—including nights, weekends, overtime, shifts, and on-call duty (up to a maximum of 16 on-call periods per year).* Aptitude for working on both mechanical and electrical components, as well as experience with computer hardware maintenance (desktops, servers, peripherals) and software-related tasks, is required.* Knowledge of the local area* Ability to work towards objectives and meet deadlines* Ability to adhere to schedules* Proactive attitude* Availability to start immediately or within a maximum of 30 days**Minimum Annual Base Salary:** 27.000,00€ GrossCollective Agreement: CCNL Terziario Distribuzione Servizi (cod. H011)