Customer Engagement Specialist (Hybrid) — Drive Growth

Alloy Enterprises; Cinisello Balsamo; Ibrido; EUR 30.000 - 41.000; Tempo pieno

Vantaggi offerti da questo lavoro

Flexible hours

Agile working

Meal vouchers

Welfare package

Career growth

Collaborative environment

Direct impact on customer satisfaction

Descrizione del lavoro

Sensormatic Solutions is seeking a Customer Engagement Specialist to support our sales activities while building strong customer relationships. This hybrid role combines customer engagement and account management responsibilities to ensure an exceptional customer experience and drive business growth.

The ideal candidate is organized, proactive, and passionate about delivering value to customers at every stage of their journey.

Competenze

• 2+ years of experience in customer success, customer engagement, account management, or related role.
• Strong communication and interpersonal skills.
• Ability to build trust and manage customer relationships effectively.
• Excellent organizational and multitasking abilities.
• Proficiency in Microsoft Office and CRM platforms (Salesforce).
• Strong problem-solving skills and customer-centric mindset.

Mansioni

• Collaborate with internal departments to ensure timely delivery and customer satisfaction.
• Build and maintain strong relationships with customer executives, business leaders, and technical stakeholders.
• Serve as the primary point of contact for Key customer questions, requests, and issue resolution.
• Lead customer engagements and oversee the successful delivery of strategic initiatives for reduce shrinkage.
• Drive customer adoption, business value realization, and overall satisfaction.
• Facilitate governance meetings, executive business reviews, and strategic planning sessions.
• Identify and mitigate risks, manage escalations, and ensure successful resolution of customer challenges.
• Monitor project health, milestones, deliverables, and customer success metrics.
• Develop and execute customer success plans aligned with business objectives.
• Champion the voice of the customer across the organization.

Conoscenze

Customer engagement

Account management

Salesforce

CRM platforms

Communication skills

Interpersonal skills

Organizational skills

Microsoft Office

Problem solving

Customer-centric mindset

Strumenti

Salesforce

Descrizione del lavoro

Sensormatic Solutions is seeking a Customer Engagement Specialist to support our sales activities while building strong customer relationships. This hybrid role combines customer engagement and account management responsibilities to ensure an exceptional customer experience and drive business growth.

The ideal candidate is organized, proactive, and passionate about delivering value to customers at every stage of their journey.