Customer Care Employee

Move Intermodal nv; Novara; On-site; EUR 32,000 - 52,000; Full time

Benefits offered by this job

Meal vouchers

Health and wellness initiatives

Other perks

Job summary

Move Intermodal nv in Novara, Italy, seeks a Customer Care/Account Management professional for a full-time role. You will join a dynamic team of account managers to build strong cooperation with customers and internal departments, driving development from order entry to growth opportunities.

Ideal candidates will have a bachelor’s degree or relevant experience, excellent Italian and English, and a proactive, growth-oriented mindset.

Qualifications

• Bachelor's degree preferred or strong relevant experience.
• Experience in account management or customer success is a strong plus.
• Excellent Italian and English communication skills.

Responsibilities

• Oversee account development from entry to follow-up and growth opportunities.
• Monitor service performance and address customer needs proactively.
• Register and follow up on complaints with accuracy and turn feedback into improvements.
• Collaborate with leadership to shape customer farming and tech adoption.

Skills

Account management

Customer success

Relationship building

Communication

MS Office

CRM platforms interest

Education

Bachelor's degree

Tools

MS Office

CRM platforms

Job description

For over 30 years, Move Intermodal has been a leading provider of intermodal logistics solutions. Through our network and partnership approach, we serve our customers across Europe in an efficient and sustainable manner. Thanks to our 300 dedicated employees in 8 countries, and 2.800 load units, 170 own trucks, 60 company trains per week and priority access to European rail shuttle network, we successfully organise over 1.000 movements per day all over Europe. We are constantly looking for enthusiastic colleagues who want to grow with us in a dynamic market and are always striving for innovation.

For our office in IT - NOVARA, we are looking for an Account Management & Customer Care Employee (1,0 FTE).

Function

As a Customer Care Employee, you will:

• Be part of a dynamic team of Account Managers and Customer Success professionals in Novara, working to build strong, structured cooperation with our customers and internal departments.
• Drive account development from A to Z: from order entry and administration to operational follow up, ensuring agreements are respected, results are achieved, and new opportunities for growth within the customer’s company are identified.
• Act as a growth partner: monitor service performance, anticipate customer needs, and take proactive action with your team or other departments when performance gaps appear.
• Champion customer success: register and follow up on complaints with accuracy, but also focus on turning feedback into opportunities for improvement and innovation.
• Collaborate closely with leadership: report directly to the Customer Care Team Leader, contributing insights that help shape our future approach to customer farming and technology adoption.
• Together, we turn Care into Opportunity!

Profile

We’re looking for someone who:

• Educational & Professional Background: Preferably holds a bachelor’s degree. Experience in account management, customer success, or a similar role is a strong plus.
• Language Skills: Excellent command of Italian and English, both spoken and written, enabling clear communication with diverse stakeholders.
• Relationship & Growth Skills: Strong communication abilities with a customer oriented mindset, capable of being assertive when needed and focused on developing long term partnerships.
• Tech & Tools: Proficient in MS Office and eager to explore new technologies that enhance customer success and account development.
• Mindset: Curious, detail oriented, and motivated to improve processes, with a proactive approach to identifying opportunities for growth.
• Ownership & Resilience: Enjoys taking responsibility, thrives under pressure, and sees challenges as opportunities to strengthen customer relationships and expand accounts.
• Future Skills: Interest in CRM platforms, data analysis, or AI driven customer success tools — with a willingness to learn and apply innovative solutions that shape the future of account development.

We offer you

• A full‑time position with long‑term potential: Start with a solid contract and the opportunity to grow into permanent employment.
• A varied and impactful role: You’ll take on a broad range of tasks that go beyond traditional customer care, with real opportunities to develop accounts, apply new technologies, and shape customer success strategies.
• On‑the‑job training & mentorship: Learn directly from experienced colleagues who will guide you in both operational excellence and account development.
• Competitive compensation & benefits: In addition to strong employment terms, enjoy fringe benefits such as meal vouchers, health and wellness initiatives, and other perks that support your well‑
• Career growth & innovation: Be part of a team that is redefining customer care in Italy — transforming it into a strategic growth engine with a sales farming approach and future‑ready tools.

Interested?Apply now!

If after reading this vacancy you would like to join our ambitious team, don’t hesitate to send your CV and motivation to [e-mail] to the attention of Aurélie t’Kindt, Recruiter.

MOVE INTERMODAL: BIG ENOUGH
TO COUNT, SMALL ENOUGH TO CARE!