Customer Care Advocate — Hybrid, Torino

TVH; Settimo Torinese; Ibrido; EUR 28.000 - 32.000; Tempo pieno

Vantaggi offerti da questo lavoro

Meal vouchers

Hybrid working after training

Descrizione del lavoro

TVH is seeking a Customer Care Advisor in Torino to be the first line of support for customers, handling offers, back orders, invoices questions, and complaints. You will liaise across departments to ensure high customer satisfaction and report bottlenecks in processes.

Ideal candidates have 2-3 years in a customer-oriented role, strong organizational skills, and are fluent in Italian with good English. The role offers a hybrid schedule and a focus on work-life balance.

Competenze

• About 2-3 years experience in a customer oriented job.
• Strong, customer oriented thinking and acting skills.
• You are solution driven and persistent.
• You have good organizational skills and you are able to set priorities.
• You are a teamplayer.
• Fluent in Italian and good conversational level in English.

Mansioni

• You are the primary contact for customers for all current affairs: offers, back orders, questions about invoices, complaints.
• You observe customer challenges and are solution driven.
• You collaborate with TVH and stimulate colleagues from other departments to work together on high customer satisfaction.
• You signal and report bottlenecks within the assigned processes.
• You register and administrate client information, documentation, complaints and signals in the relevant systems to have accurate insight into client status.

Conoscenze

Customer oriented

Team player

Organization

Solution driven

Bilingual Italian/English

Descrizione del lavoro

TVH is seeking a Customer Care Advisor in Torino to be the first line of support for customers, handling offers, back orders, invoices questions, and complaints. You will liaise across departments to ensure high customer satisfaction and report bottlenecks in processes.

Ideal candidates have 2-3 years in a customer-oriented role, strong organizational skills, and are fluent in Italian with good English. The role offers a hybrid schedule and a focus on work-life balance.