Country Operation Manager Italy

Christian Dior Couture; Lombardia; On-site; EUR 59,000 - 72,000; Full time

Job summary

Christian Dior Couture cerca un Country Operation Manager per assicurare il funzionamento quotidiano dei negozi e guidare iniziative per aumentare le vendite e offrire un servizio clienti eccezionale. La figura supervisiona i flussi di magazzino, le SOP, la formazione del team e la gestione di cure post-vendita, cassa e progetti speciali.

Responsabile dell’ottimizzazione di processi in-store, è richiita una mentalità innovativa, capacità di leadership e una forte attenzione al dettaglio per

Qualifications

• Comprovata capacità di gestione del personale e lavoro di squadra.
• Ottime capacità di comunicazione e orientamento al cliente.
• Approccio organizzato, analitico e proattivo.

Responsibilities

• Supervisione, supporto e organizzazione del team per flussi merce fisici e IT.
• Applicazione corretta delle regole di stoccaggio e best practices per controlli di perdita.
• Gestione inventario con cicli settimanali e inventario annuale.
• Gestione SOP boutique e training del personale su policy e processi.
• Gestione richieste post-vendita e corrispondenza con follow-up amministrativi.
• Revisione report post-vendita e avvio di piani d’azione.
• Formazione del personale sulle linee guida Care Services.
• Supervisione operazioni cassa e controllo spese.
• Riferente per strumenti di back-office e training staff.
• Supporto al Digital Coordinator su progetti speciali.
• Gestione forniture e mantenimento store.

Skills

People management

Communication

Customer service

Team collaboration

Organized

Innovative

Strategic

Fluent English

Job description

• Fluent in English

Position

The Country Operation Managereffectivelyensuresthe smooth running of stores day to dayretailoperations, with the objective of facilitating sales,delivering exceptional service to customers,and implementing business driving initiatives.

Being the owner of operational excellence, he/she constantly seeks to improve in-store processes by developing and implementing innovative initiatives and action plans.

Job responsibilities

Stock Management & Logistics

• Supervise, support and organize the team for all incoming and outbound physical and IT merchandise flows
• As the referent on Care & Quality, be responsible for the appropriate application of storage rules, stock procedures and best practices by all team members to strengthen loss prevention
• Organize inventory management (weekly cycle counts and annualinventory)

Process/internal control

• In charge of all SOPs (Standard Operational Procedures) related to Boutique Operation (implementation, updates)
• Be responsible for staff training on policy & process

Care Services (Repairs & Returns)

• Supervise all after-sales requests : monitor client correspondence and follow up with administrative tasks,
• Reviewafter-sales reports andinitiate action plan as needed
• Be responsible for staff training on Care Services guidelines

Till & Cash Management

• Supervise till operations
• Be responsible for expense control

Store Systems Referent

• Be the referent for all “back-office” tools: ensure staff training, adoption and correct use in the store
• Realize ad hoc demands concerning equipment / application access in E-services
• Support the Digital Coordinator to deploy special projects when needed

Facilities Management

• Supervise supplies needs (uniform/consumable supplies)
• Maintenance andstore upkeep

Profile

• Strong understanding of Customer Service needs and Customer priorities
• Innovative, proactive and strategic
• Team-focused with a desire to collaborate effectively
• Organized, methodical and rigorous
• People management skills
• Communication skills
• Fluent in English

Additional information

Package retributivo: RAL indicativa a partire da 65.000€, definita in base al livello di seniority e alle competenze maturate.