Coordinator, Sales Operations

Off-White; Lombardia; Híbrido; EUR 35.000 - 40.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Meal vouchers

Hybrid/remote working flexibility

Employee discount on Off-White store

Annual welfare package

Descripción de la vacante

Off-White is seeking a Coordinator, Sales Operations to support the Wholesale business by ensuring accurate order management across the distribution network. You will work with Sales teams in Milan and the US to ensure timely order fulfillment and a consistent customer experience.

The role requires a proactive, detail-oriented approach with a focus on data accuracy, customer requirements and efficient order execution. strong communication across international teams is essential.

Formación

• Experience in Sales Support, Sales Operations or Customer Service, preferably within fashion or luxury.
• Strong English and Italian communication.
• Proactive, detail-oriented and able to manage multiple priorities in a fast-paced environment.

Responsabilidades

• Enter customer sales orders accurately into SAP, including product, quantity, pricing, delivery address and requested delivery dates.
• Process orders received by email, EDI or portal, and confirm orders back to customers.
• Act as a point of contact for customer order queries, including order status, availability, pricing and delivery timelines.
• Liaise with the sales team to support customer accounts, including confirmations, quotations and sales documentation.
• Amend, cancel or reschedule orders as requested and keep the sales team informed of changes.
• Check customer credit status and flag orders on hold to relevant teams.
• Support the sales team with new customer account setup and updates to customer master data.
• Generate and update basic reports on order volumes, delivery performance, and customer trends.

Conocimientos

Bilingual English-Italian

Organizational skills

Analytical skills

Problem-solving

Customer service experience

Herramientas

SAP

Excel

Descripción del empleo

ROLE OVERVIEW

The Coordinator, Sales Operations supports the Wholesale business by ensuring accurate and efficient order management across the distribution network. Working closely with the Sales teams in Milan and the US, as well as internal operations teams and external partners, the role contributes to smooth sales processes, reliable order execution and a consistent customer experience.

The position requires a hands-on, detail-oriented and proactive approach, with a strong focus on data accuracy, customer requirements and timely order fulfillment.

KEY RESPONSIBILITIES

Sales Support & Order Entry:

• Enter customer sales orders accurately and promptly into SAP, including product, quantity,
• pricing, delivery address and requested delivery dates.
• Process orders received by email, EDI or portal, and confirm orders back to customers.
• Act as a point of contact for customer order queries, including order status, availability, pricing
• and delivery timelines.
• Liaise with the sales team to support customer accounts, including preparing order
• confirmations, quotations and sales documentation.
• Amend, cancel or reschedule orders as requested, and keep the sales team informed of any
• changes.
• Check customer credit status and flag orders on hold to the relevant teams.
• Support the sales team with new customer account set-up and updates to customer master
• data.

Sales & Data Management:

• Assist in maintaining accurate customer order history, tracking recurring trends.
• Cross-check sales orders for correct product quantities and pricing prior to processing.
• Generate and update basic reports on order volumes, delivery performance, and customer
• trends.

Inventory & System Accuracy:

• Assist with facilitating periodic stock reconciliation via the system and report discrepancies.
• Flag low stock levels to ensure timely order fulfilment and avoid stockouts.
• Ensure returns and damaged goods are recorded properly in the system.

Customer Support:

• Help track delayed orders, ensuring timely follow-up and communication with customers.
• Assist in processing customer return requests and coordinate as needed.
• Communicate outbound shipping challenges to internal teams, keeping all parties informed.
• Learn and assist with customs documentation for international shipments to ensure
• compliance.

REQUIREMENTS

• Experience in Sales Support, Sales Operations or Customer Service, preferably within fashion or luxury.
• Good knowledge of SAP and advanced Excel skills.
• Strong organizational, analytical and problem-solving skills.
• Excellent communication skills in English and Italian, and ability to work across international teams.
• Proactive, detail-oriented and able to manage multiple priorities in a fast-paced environment.

WHAT WE OFFER

• Annual salary range: €35.000 – €40.000, depending on experience
• Annual welfare package
• Meal vouchers
• Hybrid/remote working flexibility (in line with company policy and role requirements, 2 days/week)
• Employee discount on the Off-White online store