Content Architect: SOP & Global Communications

Amazon Inc.; Asti; Ibrido; EUR 45.000 - 65.000; Tempo pieno

Descrizione del lavoro

Amazon Inc. is seeking a Content Developer to create and edit SOP documents for risk and fraud teams, and to craft customer-facing email communications. You will own content quality and document processes for a global audience.

You will work with stakeholders worldwide to align content with business priorities and legal requirements, ensuring readability, discoverability, and usability in a fast-paced environment.

Competenze

• Bachelor's degree in English, Communications, Linguistics, or related field.
• Strong content strategy and information architecture skills.
• Demonstrated success at learning and explaining business processes.
• Good judgment and effective communication.

Mansioni

• Develop SOP documents for risk and fraud associates and email communications for Amazon's customers.
• Document operational processes using the style guide and create messaging for a global audience.
• Collaborate with global stakeholders to understand priorities and legal requirements.
• Troubleshoot content tool issues and coordinate with tech teams.

Conoscenze

Content strategy

Information architecture

Process explanation

Communication

Formazione

Bachelor's degree

Master's degree

Descrizione del lavoro

Amazon Inc. is seeking a Content Developer to create and edit SOP documents for risk and fraud teams, and to craft customer-facing email communications. You will own content quality and document processes for a global audience.

You will work with stakeholders worldwide to align content with business priorities and legal requirements, ensuring readability, discoverability, and usability in a fast-paced environment.