Audiobook Content Quality Specialist

Amazon Inc.; Asti; Ibrido; EUR 26.000 - 34.000; Tempo pieno

Descrizione del lavoro

Audible, a subsidiary of Amazon, is seeking an Associate to perform operational activities related to audiobook content. The role requires listening to audio, identifying issues, and fixing content using approved tools while following SOPs. A headset is required for extended listening tasks.

The team emphasizes adherence to SOPs and quality standards, with responsibilities spanning stakeholder communication and SLA compliance to ensure timely, accurate content delivery.

Competenze

• Bachelor's degree.
• Experience with Microsoft Office products and applications.
• Fresher or 1 year of work experience.

Mansioni

• Understand and adhere to standard operating procedure.
• Analyze and identify issues in audio content.
• Understand the issue and make best use of the available resources/tools to resolve/fix it.
• Systematically elevate problems or variance in the information to the relevant owners/ teams according to processes and standard.
• Communicate with internal and external stakeholders.
• Adhere to the Service level agreement, and average handle time set for the processes.
• Meet predetermined and assigned productivity targets and quality standards.
• The individual is required to make judgment based decisions based on the observations and procedures.

Conoscenze

Microsoft Office

Formazione

Bachelor's degree

Strumenti

Microsoft Office

Descrizione del lavoro

Audible, a subsidiary of Amazon, is seeking an Associate to perform operational activities related to audiobook content. The role requires listening to audio, identifying issues, and fixing content using approved tools while following SOPs. A headset is required for extended listening tasks.

The team emphasizes adherence to SOPs and quality standards, with responsibilities spanning stakeholder communication and SLA compliance to ensure timely, accurate content delivery.