Content Developer, Customer Trust Content Management

Amazon Inc.; Asti; Ibrido; EUR 45.000 - 65.000; Tempo pieno

Descrizione del lavoro

Amazon Inc. is seeking a Content Developer to create and edit SOP documents for risk and fraud teams, and to craft customer-facing email communications. You will own content quality and document processes for a global audience.

You will work with stakeholders worldwide to align content with business priorities and legal requirements, ensuring readability, discoverability, and usability in a fast-paced environment.

Competenze

• Bachelor's degree in English, Communications, Linguistics, or related field.
• Strong content strategy and information architecture skills.
• Demonstrated success at learning and explaining business processes.
• Good judgment and effective communication.

Mansioni

• Develop SOP documents for risk and fraud associates and email communications for Amazon's customers.
• Document operational processes using the style guide and create messaging for a global audience.
• Collaborate with global stakeholders to understand priorities and legal requirements.
• Troubleshoot content tool issues and coordinate with tech teams.

Conoscenze

Content strategy

Information architecture

Process explanation

Communication

Formazione

Bachelor's degree

Master's degree

Descrizione del lavoro

Content Developer, Customer Trust Content Management

Job ID: 10523608 | ADCI - BLR 14 SEZ - F07

Do you love creating and editing helpful process documents and strategic, customer-facing communications? Are you passionate about developing clear, concise, and straightforward content for internal and external audiences? Do you have a proven track record of delivery high-quality content in a fast-paced environment? If you enjoy driving improvements in content readability, discoverability, and usability, then we'd love to talk to you about joining the Customer Trust Content Management (CTCM) team as a Content Developer.

Key job responsibilities

As a Content Developer, you will be responsible for developing standard operating procedure (SOP) documents for risk and fraud associates and email communications for Amazon's customers. With the help of our style guide, you will document operational processes and create messaging for a global audience. You are not a copy editor, you are the owner of the investigator and customer experience.

You will work with global stakeholders to understand the business priorities and legal requirements that drive the need for high-quality content. It's important that you are self-motivated to look around corners for ways to improve the reader experience. Amazon is a fast-paced environment, and you must be committed to partnering with internal and external stakeholders to deliver high-quality content that responds to the rapidly changing seller landscape.

In addition to working on content projects, you will also contribute to team-level goals and initiatives. You will be expected to work on content projects, team-level goals and initiatives, and ad-hoc tasks simultaneously. You will troubleshoot tool issues impacting content that we support and flag issues to the relevant tech teams.

About the team

The CTCM team supports associates by updating and managing content to support global operations. We use data to make decisions about our content, and we advocate for the associates and the seller experience while balancing advocacy with the need for action. We measure success by having clear and simple content that answers readers' questions before they arise. We have team members based in Costa Rica, Republic of Ireland, India, the UK, and the US.

Basic Qualifications

• Bachelor's degree in English, Communications, Linguistics, or a related field
• Strong content strategy and information architecture skills.
• Demonstrated success at learning and explaining business processes.
• Good judgment and effective communication.

Preferred Qualifications

- Master's degree in English, Communications, Linguistics, or a related field

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Veterans, military spouses, and people with disabilities are encouraged to apply.