Cold Chain Warehouse Manager

Jingdong Logistics; Milano; On-site; EUR 45,000 - 75,000; Full time

Job summary

JINGDONG Logistics is seeking a Cold Chain Warehouse Manager to oversee operations in its temperature-controlled facilities. You will ensure integrity, efficiency, and compliance for perishable products, lead a safety-focused team, and drive continuous improvement across the cold chain.

The role requires a Bachelor's in logistics or related field, 5+ years in cold chain or warehouse management, and strong leadership with knowledge of HACCP and GDP guidelines.

Qualifications

• Demonstrated leadership skills with experience in managing, mentoring, and developing a team.
• Excellent analytical, problem-solving, and decision-making abilities.
• Proficiency in warehouse management systems (WMS) and other relevant logistics software.
• Strong communication and interpersonal skills across departments.
• Fluency in Mandarin Chinese and English is highly desirable.

Responsibilities

• Manage daily operations of the cold chain warehouse, including receiving, storage, order picking, packing, and dispatch of temperature-sensitive goods.
• Develop, implement, and enforce cold chain protocols and SOPs to ensure product quality and safety from inbound to outbound.
• Monitor and maintain optimal temperature and humidity levels within the warehouse using advanced monitoring systems and respond to deviations.
• Lead, train, and develop a team of warehouse staff, fostering a culture of safety, efficiency, and continuous improvement.
• Oversee inventory management and control for cold chain products, ensuring accuracy and optimizing storage utilization.
• Collaborate with procurement, transportation, and QA teams to streamline cold chain processes and resolve issues.
• Conduct regular audits and inspections to ensure compliance with policies, regulations, and food safety standards (HACCP, GDP).
• Manage warehouse equipment maintenance, including refrigeration units and forklifts.
• Analyze operational data and implement strategies for continuous improvement in efficiency and cost reduction.
• Prepare and manage the cold chain warehouse budget, controlling expenses and optimizing resources.

Skills

Leadership

Analytical thinking

Problem solving

Communication

Team mentoring

Education

Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or related field

Tools

WMS

Logistics software

Job description

Who We Are

At JINGDONG Logistics (JD Logistics), part of JD.com, we are a leading technology-driven supply chain and logistics solutions provider under JD.com. Built on deep expertise in automation, smart fulfilment, and data intelligence, we operate end-to-end logistics services that empower businesses and enhance customer experience. Our integrated networks span warehouse management, line-haul transportation, last-mile delivery, bulky items logistics, cold chain, and cross-border operations, ensuring speed, reliability, and precision at every stage. Our Global Reach JINGDONG Logistics has developed one of the most extensive logistics infrastructures in the world, managing more than 3,600 warehouses with over 34 million square meters of space. Our Global Smart Supply Chain Network combines highly automated warehousing with robust international transportation solutions, enabling seamless cross-border movement. Today, we operate 130+ bonded, direct mail, and overseas warehouses across 23 countries and regions, supported by our global brands, JoyLogistics and JoyExpress, as we continue scaling JD.com’s international logistics footprint. Learn more about who we are and what we do: https://www.jingdonglogistics.com/

What We Offer

Joining JD Logistics means helping shape the future of global supply chain and logistics. You’ll work with smart warehousing, autonomous delivery, and innovative technology that keeps goods moving worldwide. With a competitive salary, great locations, and a supportive, people-first culture, you’ll have the space to take on meaningful challenges, grow your skills, and make a real impact in a fast-evolving industry.

About The Team

You’ll be joining the JINGDONG Logistics team, which values collaboration, ownership, and a commitment to delivering high-quality results in a fast-paced, dynamic environment.

Job Summary

As the Cold Chain Warehouse Manager at JD.com, Inc., you will be responsible for overseeing all operations within our cold storage facilities, ensuring the integrity, efficiency, and compliance of temperature-controlled logistics for a wide range of perishable products.

Job Responsibilities

• Manage daily operations of the cold chain warehouse, including receiving, storage, order picking, packing, and dispatch of temperature-sensitive goods.
• Develop, implement, and enforce cold chain protocols and standard operating procedures (SOPs) to ensure product quality and safety from inbound to outbound.
• Monitor and maintain optimal temperature and humidity levels within the warehouse using advanced monitoring systems and ensure rapid response to any deviations.
• Lead, train, and develop a team of warehouse staff, fostering a culture of safety, efficiency, and continuous improvement.
• Oversee inventory management and control for cold chain products, ensuring accuracy, minimizing waste, and optimizing storage utilization.
• Collaborate with procurement, transportation, and quality assurance teams to streamline cold chain processes and resolve any operational issues.
• Conduct regular audits and inspections to ensure compliance with internal policies, industry regulations, and food safety standards (e.g., HACCP, GDP).
• Manage warehouse equipment maintenance, including refrigeration units, forklifts, and other cold storage specific machinery.
• Analyze operational data and implement strategies for continuous improvement in efficiency, cost reduction, and service levels.
• Prepare and manage the cold chain warehouse budget, controlling expenses and optimizing resource allocation.

Job Qualifications

• Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or a related field.
• Minimum of 5 years of progressive experience in cold chain logistics or warehouse management, preferably within a large-scale e-commerce or retail environment.
• Proven experience managing cold storage facilities and temperature-controlled products (e.g., fresh produce, pharmaceuticals, frozen goods).
• Strong understanding of cold chain technologies, refrigeration systems, and temperature monitoring tools.
• In-depth knowledge of food safety regulations, HACCP principles, and relevant industry standards.
• Demonstrated leadership skills with experience in managing, mentoring, and developing a team.
• Excellent analytical, problem-solving, and decision-making abilities.
• Proficiency in warehouse management systems (WMS) and other relevant logistics software.
• Strong communication and interpersonal skills, with the ability to collaborate effectively across departments.
• Ability to work in a cold environment and occasionally lift heavy objects.
• Fluency in Mandarin Chinese and English is highly desirable.

At JINGDONG Logistics, we’re committed to building a diverse and inclusive workplace where everyone can thrive.

We’re proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic.

About us

What started as one bold idea in China has grown into one of the world's most trusted technology and supply chain businesses. Today, JD.com (JINGDONG) serves more than700 million customers, using technology, logistics and innovation to create smarter, faster and more connected experiences. From retail and logistics to technology, healthcare and beyond, we're solving real-world challenges and making everyday life easier. As we continue to grow, so do the opportunities for the people who grow with us.

Our global business

Our teams work across 20+countries and regions, building smarter supply chains and helping businesses and communities connect across borders. From technology hubs and retail operations to logistics networks and corporate teams, we're creating opportunities to learn, collaborate and make an impactona global scale. Whether you're joining us in Europe, the Middle East, Asia or the Americas, you'll be part of one global team working towards a shared purpose. So let’s dothis. Let’sdeliverjoy.