Improved logistics quality (profit and loss improvement)

JINGDONG DEVELOPMENT ITALY S.R.L.; Milano; On-site; EUR 90,000 - 130,000; Full time

Job summary

JINGDONG Logistics is seeking a senior professional in Milan to drive significant improvements in logistics quality, focusing on cost reduction and customer satisfaction across the supply chain.

You will analyze operations, lead cross-functional projects, and develop KPIs for ongoing performance. A 5–7 year track record in logistics with data analytics is required, with exposure to automation and innovative tech in a global setting.

Qualifications

• Bachelor's degree in a quantitative field; Master's preferred.
• 5–7 years of experience in logistics with quality improvement and P&L impact.
• Proven track record of cost reductions and operational efficiencies in a complex logistics environment.
• Strong analytical skills with data tools (SQL, Python, R, Excel) and BI platforms (Tableau, Power BI).

Responsibilities

• Analyze current logistics operations to identify pain points, inefficiencies and cost drivers across warehousing, transport, and last-mile.
• Develop and implement strategic initiatives to enhance logistics quality and reduce damage, improve delivery accuracy and speed.
• Quantify financial impact of quality improvements and report on P&L contributions.
• Collaborate cross-functionally to integrate quality improvements into existing systems and workflows.
• Lead projects adopting new logistics technologies, automation, and best practices.
• Establish and track KPIs for logistics quality aligned with business objectives and P&L targets.
• Develop training programs for logistics personnel to ensure consistent quality practices.
• Conduct root cause analysis for failures and implement corrective actions.
• Benchmark JD.com's logistics quality against industry leaders and seek competitive opportunities.

Skills

Analytical skills

SQL

Python

R

Excel

Tableau

Power BI

Education

Bachelor's degree in Supply Chain Management or related field

Master's degree preferred

Tools

Six Sigma

Lean

Job description

Who We Are

At JINGDONG Logistics (JD Logistics), part of JD.com, we are a leading technology-driven supply chain and logistics solutions provider under JD.com. Built on deep expertise in automation, smart fulfilment, and data intelligence, we operate end-to-end logistics services that empower businesses and enhance customer experience.

Our integrated networks span warehouse management, line‑haul transportation, last‑mile delivery, bulky items logistics, cold chain, and cross‑border operations, ensuring speed, reliability, and precision at every stage.

Our Global Reach

JINGDONG Logistics has developed one of the most extensive logistics infrastructures in the world, managing more than 3,600 warehouses with over 34 million square meters of space.

Our Global Smart Supply Chain Network combines highly automated warehousing with robust international transportation solutions, enabling seamless cross-border movement.

Today, we operate 130+ bonded, direct mail, and overseas warehouses across 23 countries and regions, supported by our global brands, JoyLogistics and JoyExpress, as we continue scaling JD.com’s international logistics footprint.

Learn more about who we are and what we do: https://www.jingdonglogistics.com/

What We Offer

Joining JD Logistics means helping shape the future of global supply chain and logistics. You’ll work with smart warehousing, autonomous delivery, and innovative technology that keeps goods moving worldwide. With a competitive salary, great locations, and a supportive, people‑first culture, you’ll have the space to take on meaningful challenges, grow your skills, and make a real impact in a fast‑evolving industry.

About The Team

You’ll be joining the JINGDONG Logistics team, which values collaboration, ownership, and a commitment to delivering high‑quality results in a fast‑paced, dynamic environment.

Job Summary

JD.com is seeking a highly motivated and results‑oriented professional to drive significant improvements in logistics quality, directly impacting the company's profit and loss (P&L) statement. This role will focus on optimizing logistics processes, reducing costs, and enhancing customer satisfaction within our expansive supply chain.

Job Responsibilities

• Analyze current logistics operations, identifying key pain points, inefficiencies, and cost drivers across warehousing, transportation, and last‑mile delivery.
• Develop and implement strategic initiatives and process improvements to enhance logistics quality, such as reducing damage rates, improving delivery accuracy, and accelerating delivery times.
• Quantify the financial impact of logistics quality improvements, including cost savings, revenue enhancement, and improved customer retention, and report regularly on P&L contributions.
• Collaborate cross‑functionally with supply chain, operations, product, and technology teams to integrate quality improvements seamlessly into existing systems and workflows.
• Utilize data analytics and statistical methods to monitor logistics performance, identify trends, and predict potential quality issues, developing proactive mitigation strategies.
• Lead or participate in projects aimed at adopting new logistics technologies, automation, and best practices to drive efficiency and quality.
• Establish and track key performance indicators (KPIs) for logistics quality, ensuring alignment with overall business objectives and P&L targets.
• Develop and deliver training programs for logistics personnel to ensure consistent application of quality standards and processes.
• Conduct root cause analysis for logistics failures and implement corrective and preventive actions.
• Benchmark JD.com's logistics quality against industry leaders and continuously seek opportunities for innovation and competitive advantage.

Job Qualifications

• Bachelor's degree in Supply Chain Management, Logistics, Operations Research, Industrial Engineering, Business Administration, or a related quantitative field. Master's degree preferred.
• Minimum of 5-7 years of experience in logistics, supply chain management, or operations, with a strong focus on quality improvement and P&L impact.
• Proven track record of successfully identifying, implementing, and managing initiatives that result in significant cost reductions and operational efficiencies within a complex logistics environment.
• Strong analytical skills with proficiency in data analysis tools (e.g., SQL, Python, R, Excel) and business intelligence platforms (e.g., Tableau, Power BI).
• Demonstrated ability to translate complex data into actionable insights and present findings clearly to various stakeholders, including senior management.
• Experience with project management methodologies and tools, with the ability to lead multiple projects simultaneously.
• Excellent communication, interpersonal, and collaboration skills to work effectively with diverse teams and influence change.
• Familiarity with e-commerce logistics, warehousing operations, transportation management systems (TMS), and warehouse management systems (WMS).
• Knowledge of Six Sigma, Lean, or other quality improvement methodologies is highly desirable.
• Ability to thrive in a fast‑paced, dynamic environment and adapt to evolving business needs.

About us

What started as one bold idea in China has grown into one of the world's most trusted technology and supply chain businesses. Today, JD.com (JINGDONG) serves more than700 million customers, using technology, logistics and innovation to create smarter, faster and more connected experiences. From retail and logistics to technology, healthcare and beyond, we're solving real‑world challenges and making everyday life easier. As we continue to grow, so do the opportunities for the people who grow with us.

Our global business

Our teams work across 20+ countries and regions, building smarter supply chains and helping businesses and communities connect across borders. From technology hubs and retail operations to logistics networks and corporate teams, we're creating opportunities to learn, collaborate and make an impact on a global scale. Whether you're joining us in Europe, the Middle East, Asia or the Americas, you'll be part of one global team working towards a shared purpose.

So let's do this. Let's deliver joy.

At JINGDONG Logistics, we’re committed to building a diverse and inclusive workplace where everyone can thrive. We’re proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic.