Client Success Strategist – Neuro-Contextual Ads

Seedtag; Milano; Ibrido; EUR 42.000 - 62.000; Tempo pieno

Vantaggi offerti da questo lavoro

Gympass

Access to ticket restaurants

Descrizione del lavoro

Seedtag is seeking a Client Success Manager in Milan to cover a maternity leave and help shape our neuro-contextual advertising at a global scale.

You will drive Next Best Action strategies, coordinate with Ad Operations, and ensure strong client relations and growth across key accounts. The role requires 2–3+ years in media/advertising or technology, with a focus on programmatic knowledge and data insights.

Competenze

• 2-3+ years in media/advertising/tech in sales/marketing/support roles.
• Understanding digital advertising, privacy and programmatic.
• Assisted in executing direct-sold or programmatic campaigns.
• Basic knowledge of DSP/SSP platforms (DV360, The Trade Desk, LiveRamp).
• Proficient in Excel and data analysis to derive insights.
• Strong client relationships and retention track record.
• Strong relationships with agencies and clients.
• Adaptive, organized, and analytical, with problem-solving mindset.

Mansioni

• Design Next Best Action strategies to upsell and improve campaign performance.
• Initiate and drive client campaigns with Ad Ops on agreed timelines and budgets.
• Respond to client inquiries and coordinate internal responses.
• Track campaign performance and retention, aiming for KPI attainment.
• Deliver regular performance reports and insights to clients.
• Escalate unresolved issues to senior management when needed.
• Hold regular cross-functional meetings with stakeholders.
• Utilize Salesforce, Slack, Jira for efficient communication.
• Maintain high customer satisfaction across accounts.

Conoscenze

Client relations

Upselling strategies

Sales experience

Data analysis

Excel

Communication skills

Project management

Adaptability

Team collaboration

Strumenti

Salesforce

Slack

Jira

Descrizione del lavoro

Seedtag is seeking a Client Success Manager in Milan to cover a maternity leave and help shape our neuro-contextual advertising at a global scale.

You will drive Next Best Action strategies, coordinate with Ad Operations, and ensure strong client relations and growth across key accounts. The role requires 2–3+ years in media/advertising or technology, with a focus on programmatic knowledge and data insights.