Client Success & Operations Analyst

Euronext; Roma; On-site; EUR 30,000 - 45,000; Full time

Job summary

A leading financial services firm in Rome is looking for a Client Support Analyst. This role involves acting as a central point of contact for clients on operational matters and ensuring efficient incident management. Candidates should have a strong financial background, prior client services experience, and excellent communication skills. This full-time position offers an opportunity to be part of a diverse environment committed to mutual respect.

Qualifications

• Strong financial background and a good knowledge of Euronext's client base.
• Prior relevant Client Services experience.
• Ability to create strong relationships with clients.
• Strong analytical and organization skills with problem-solving attitude.
• Experienced with project management and ability to monitor projects.
• Strong verbal communication skills both internally and externally.

Responsibilities

• Act as the central point of contact for clients on operational matters.
• Provide client support and follow up all issues until resolution.
• Ensure compliance with Service Level Agreements.
• Drive continuous improvement of processes and practices.
• Contribute to operation enhancement projects.

Skills

Strong financial background

Client Services experience

High standards of service delivery

Analytical and organization skills

Project management experience

Verbal communication skills

Job description

A leading financial services firm in Rome is looking for a Client Support Analyst. This role involves acting as a central point of contact for clients on operational matters and ensuring efficient incident management. Candidates should have a strong financial background, prior client services experience, and excellent communication skills. This full-time position offers an opportunity to be part of a diverse environment committed to mutual respect.