Client Success & Operations Analyst

Euronext; Roma; In loco; EUR 30.000 - 45.000; Tempo pieno

Descrizione del lavoro

A leading financial services firm in Rome is looking for a Client Support Analyst. This role involves acting as a central point of contact for clients on operational matters and ensuring efficient incident management. Candidates should have a strong financial background, prior client services experience, and excellent communication skills. This full-time position offers an opportunity to be part of a diverse environment committed to mutual respect.

Competenze

• Strong financial background and a good knowledge of Euronext's client base.
• Prior relevant Client Services experience.
• Ability to create strong relationships with clients.
• Strong analytical and organization skills with problem-solving attitude.
• Experienced with project management and ability to monitor projects.
• Strong verbal communication skills both internally and externally.

Mansioni

• Act as the central point of contact for clients on operational matters.
• Provide client support and follow up all issues until resolution.
• Ensure compliance with Service Level Agreements.
• Drive continuous improvement of processes and practices.
• Contribute to operation enhancement projects.

Conoscenze

Strong financial background

Client Services experience

High standards of service delivery

Analytical and organization skills

Project management experience

Verbal communication skills

Descrizione del lavoro

A leading financial services firm in Rome is looking for a Client Support Analyst. This role involves acting as a central point of contact for clients on operational matters and ensuring efficient incident management. Candidates should have a strong financial background, prior client services experience, and excellent communication skills. This full-time position offers an opportunity to be part of a diverse environment committed to mutual respect.