Remote Client Concierge & Support Specialist

Assetara Limited; Roma; In loco; EUR 32.000 - 42.000; Tempo pieno

Descrizione del lavoro

Assetara Limited in Rome, Italy is seeking a dedicated Client Relationship & Support Specialist to join our team remotely via the Assetara platform. You will be the main point of contact for clients, provide warm, concierge-level account assistance, manage CRM notes, and ensure compliance with security and data protection rules.

Remote work discipline and strict confidentiality are essential. This role focuses on client communication, SLA adherence, and adherence to anti-fraud protocols, with no

Competenze

• Strong client communication and professional written/verbal skills.
• Ability to manage multiple client threads with timely responses.
• Knowledge of data protection regulations and confidentiality requirements.
• Familiarity with CRM concepts and documentation standards.
• Ability to follow compliance rules and escalation procedures.

Mansioni

• Provide professional, warm communication exclusively within the Assetara workspace and approved tools.
• Deliver scheduled client calls and assist clients with platform navigation (CRM-related tasks).
• Prioritize unread client threads, ensure SLA compliance, and conduct authorized proactive outreach to clients.
• Maintain accurate client notes within the system, avoiding unnecessary personal data.
• Identify red flags, complaints, security incidents, or matters outside authorized boundaries and escalate accordingly.

Conoscenze

Client communication

Remote work discipline

Time management

Confidentiality & data protection

Compliance awareness

Strumenti

Assetara workspace

Descrizione del lavoro

Assetara Limited in Rome, Italy is seeking a dedicated Client Relationship & Support Specialist to join our team remotely via the Assetara platform. You will be the main point of contact for clients, provide warm, concierge-level account assistance, manage CRM notes, and ensure compliance with security and data protection rules.

Remote work discipline and strict confidentiality are essential. This role focuses on client communication, SLA adherence, and adherence to anti-fraud protocols, with no