Client Success & Incident Management Analyst

Euronext; Lombardia; On-site; EUR 45,000 - 65,000; Full time

Job summary

Euronext in Lombardy, Italy, is seeking a proactive Account Services professional to act as the central contact for a designated client group on operational matters. You will manage incidents, escalate issues when needed, and keep clients informed of progress with timely follow-ups.

You will drive service improvements, monitor SLAs, and support internal product developments to ensure high-quality service delivery.

Qualifications

• Strong analytical and organization skills with a problem-solving attitude.
• Excellent verbal communication skills, both internally and externally.
• High standards of service delivery and ability to build strong client relationships.

Responsibilities

• Act as the central point of contact for an allocated group of clients on operational matters.
• Ensure efficient incident management and timely escalation of issues.
• Provide client support and follow up on questions until resolution and inform clients of progress.
• Ensure compliance with SLAs and strengthen the quality framework to meet objectives.
• Contribute to process improvements and participate in client-related projects and testing.

Skills

Analytical skills

Organization

Problem solving

Verbal communication

Job description

Euronext in Lombardy, Italy, is seeking a proactive Account Services professional to act as the central contact for a designated client group on operational matters. You will manage incidents, escalate issues when needed, and keep clients informed of progress with timely follow-ups.

You will drive service improvements, monitor SLAs, and support internal product developments to ensure high-quality service delivery.