Borsa Italiana - Technical Account Management, internship

Borsa Italiana S.p.A.; Lombardia; On-site; EUR 8,900 - 11,000; Full time

Benefits offered by this job

Stipend 800 EUR

Ticket restaurant

Job summary

Euronext is seeking a Technical Account Manager Internship to join the Client Services & Membership team in Italy. The role offers hands-on client consultancy, onboarding support, and collaboration across internal and external stakeholders to ensure high service delivery during a 6-month placement starting in November.

You will support trainings and demos, assist with incident management, and help tailor technology solutions to client needs.

Qualifications

• Currently studying or recently graduated in Engineering, Information Technology, Economics, Finance or Business Administration.
• Fluency in English (spoken and written).
• Strong organizational and analytical skills and teamwork attitude.

Responsibilities

• Supporting the delivery of client consultancy and knowledge, helping to manage relationships and interact with customers.
• Collaborating in the management of client communications, assisting with trainings and demos, and helping to describe and train customers on technology products and services.
• Interacting with other divisions, departments and teams to ensure customer satisfaction and the completion of assigned tasks.
• Participating in projects, ensuring activities under the team’s responsibility are controlled and completed on time and to a high standard.
• Assisting in ensuring client readiness for new services or changes to existing ones.
• Supporting the analysis and implementation of new customer and business requirements.

Skills

English fluency

Organisational skills

Analytical skills

Team communication

Proactive mindset

Customer oriented

Education

Engineering

Information Technology

Economics

Finance

Business Administration

Tools

Microsoft Office

Job description

Position Overview

Are you ready to shape the future of capital markets? We are looking for a Technical Account Manager Internship to join the Client Services & Membership team. The EMS Client Services & Membership department is at the heart of Euronext’s operational excellence, ensuring the highest standards of customer relationship management, support and membership processes. The team acts as the main point of contact for clients on operational matters, providing efficient incident management, onboarding support and continuous process improvement. By collaborating closely with internal and external stakeholders, EMS Client Services & Membership ensures that clients receive timely, high-quality support and that their needs are addressed with a strong focus on service delivery and satisfaction. The Technical Account Management team provides specialist business support and management advice to customers, ensuring high satisfaction with a consultancy approach.

The position will be based in Italy and starts in November, for at least 6 months.

Reimbursement 800 euro + ticket restaurant.

Responsibilities

• Supporting the delivery of client consultancy and knowledge, helping to manage relationships and interact with customers
• Collaborating in the management of client communications, assisting with trainings and demos, and helping to describe and train customers on technology products and services
• Interacting with other divisions, departments and teams to ensure customer satisfaction and the completion of assigned tasks
• Participating in projects, ensuring activities under the team’s responsibility are controlled and completed on time and to a high standard
• Assisting in ensuring client readiness for new services or changes to existing ones
• Supporting the analysis and implementation of new customer and business requirements

Your profile

• Currently studying or recently graduated in Engineering, Information Technology, Economics, Finance or Business Administration
• Interest in information technology and the financial sector
• Fluency in both spoken and written English
• Strong organisational and analytical skills
• Good knowledge of Microsoft Office (Word, PowerPoint, Excel); familiarity with AI is a plus
• Excellent team working attitude and communication skills
• Entrepreneurial spirit, strong motivation and enthusiasm
• Customer and results oriented, with creativity and a proactive mindset

Join a company where market infrastructure is built on innovation — and where every innovation starts with a bold mind asking, "What’s next?". At Euronext, we believe change is a starting point, not an obstacle. We look for people who see growth opportunities, think long term, and want to help shape capital markets for future generations.

Working with us means:

• Being part of a European, international and diverse team – Collaborate across borders with talented colleagues connected by a shared ambition and purpose.
• Learning as you grow – Develop your skills through continuous learning, real responsibilities and flexible career paths that evolve with you.
• Having an impact – Contribute to projects that matter, in an agile and dynamic environment where your ideas help drive progress.
• Driving sustainability – Play an active role in building transparent, responsible and sustainable capital markets for the long term.

Together, we do not just support markets – we help shape their future.

Euronext is the leading European capital market covering the entire capital markets value chain, from listing, trading, clearing, settlement and custody, to solutions for issuers and investors. We operate eight national stock exchanges, handling 25% of European lit equity trading. Our products include equities, FX, ETFs, bonds, derivatives, commodities and indices. Euronext also provides clearing and settlement services through Euronext Clearing and our network of Euronext Securities CSDs. In addition, Euronext runs MTS, one of Europe’s leading electronic fixed income trading markets, and Nord Pool, the European power market. The company has a diverse domestic and international client base. Find out more about us at: Euronext.com

Equal Opportunity Employer

We are proud to be an equal opportunity employer.

We do not discriminate against individuals on the basis of race, gender, age, citizenship, religion, sexual orientation, gender identity or expression, disability, or any other legally protected factor.

We value the unique talents of all our people, who come from diverse backgrounds with different personal experiences and points of view and we are committed to providing an environment of mutual respect.

Additional Information: This job description is only describing the main activities within a certain role and is not exhaustive. It does not prevent to add more tasks, projects. Euronext is the leading European capital market infrastructure, covering the entire capital markets value chain, from listing, trading, clearing, settlement and custody to solutions for issuers and investors. Euronext operates MTS, one of Europe’s leading electronic fixed income trading markets, and Nord Pool, the European power market. Euronext also provides clearing and settlement services through Euronext Clearing and its Euronext Securities central securities depositories (CSDs) in Denmark, Italy, Norway and Portugal. Euronext’s regulated exchanges in Belgium, France, Greece, Ireland, Italy, the Netherlands, Norway and Portugal host a broad range of listed issuers, a strong blue-chip franchise and the largest global center for debt and fund listings. With a diverse domestic and international client base, Euronext is a major venue for European lit equity trading. Its products include equities, FX, ETFs, bonds, derivatives, commodities and indices. For the more information, please visit our career website.