Client Relations Team Lead – North West

VIVA-COM GmbH; Lombardia; On-site; EUR 85,000 - 115,000; Full time

Benefits offered by this job

Performance-based bonus

Comprehensive benefits package

Group medical plan coverage

Job summary

Viva.com is seeking an experienced Direct Team Leader to oversee the Client Relationship Representatives, both in-house and field-based. The role requires a minimum of 5+ years promoting services and leading fast-changing teams within financial services. You will develop strategies to hit targets, ensure top-tier customer service, and drive growth.

Proficiency in English and Italian is essential. This permanent EOR-based position offers a competitive package with a performance-based bonus and a

Qualifications

• Minimum 5+ years in business development in a fast-paced environment, preferably financial services.
• Proven leadership and team management experience.
• Experience with Customer Relationship Management (CRM) systems.
• Excellent communication and interpersonal skills.
• Fluent in English and Italian.

Responsibilities

• Lead, manage, and motivate the Client Relationship Representatives team.
• Develop and implement strategies to achieve team targets and goals.
• Ensure outstanding customer service and satisfaction.
• Monitor and evaluate team performance; provide feedback and training.
• Handle escalated client issues with resilience and professionalism.
• Maintain organized schedule and diary management.
• Promote AI-powered tools and AI-enhanced working environments.

Skills

Leadership

CRM experience

Client relations

Communication

Bilingual EN/IT

Tools

CRM software

Job description

Viva.com is seeking an experienced Direct Team Leader to oversee the Client Relationship Representatives, both in-house and field-based. The role requires a minimum of 5+ years promoting services and leading fast-changing teams within financial services. You will develop strategies to hit targets, ensure top-tier customer service, and drive growth.

Proficiency in English and Italian is essential. This permanent EOR-based position offers a competitive package with a performance-based bonus and a