Client Development Specialist - Milan Montenapoleone

Lvmh Moët Hennessy - Louis Vuitton; Milano; In loco; EUR 40.000 - 64.000; Tempo pieno

Descrizione del lavoro

Louis Vuitton in Milano is seeking a Client Development Specialist who supports boutique marketing programs, coordinates CRM actions, and grows the local client base. You will liaise with HO Marketing to align clienteling initiatives in-store and drive ROI.

The role requires 2–3 years of marketing experience, a marketing degree, and excellent communication. Fluent English is essential in a fast-paced luxury retail environment.

Competenze

• Bachelor’s or master’s degree in marketing.
• 2–3 years of relevant marketing experience.
• Excellent communication and problem-solving skills.
• Fluent in English.

Mansioni

• Maintain and grow the local client database with CRM actions.
• Coordinate daily CRM activities with boutique team.
• Organize in-store events and OTO campaigns.
• Provide premium service in VIP room and gifting coordination.
• Share weekly client metrics and monthly dashboards.

Conoscenze

Communication skills

Stress management

Teamwork

Customer focus

Attention to detail

Time management

Flexibility

English fluency

Formazione

Bachelor’s or master’s degree in Marketing

Descrizione del lavoro

Position

PositionDirectly reporting to the Client Development Manager, the Client Development Specialist has the role of supporting and coordinating the team in all marketing activities, maximizing the impact on the return on investment. The CDS will be challenged on the growth of the local client’s database and will perform actions to recruit new clients, retain existing clients, reactivate sleeping clients.Moreover, she/he has the role of analyzing the customer database, coordinate the day-by-day CRM actions. She/he will be the direct contact of the Marketing department in HO to all the tasks and activity related to clienteling in boutique.

Job Responsabilities

Job ResponsabilitiesResponsibilitiesDaily tasksClients database: assure the accuracy of the databaseFollow-up actions: pursue and coordinate the team on follow-ups on clientsClientelling hours with the team.Specific CRM actionsEvents and animations: develop the target list, follow the call campaign in store, control the attendance, pursue the follow-up actions on the attendees to maximize the results.OTOs campaigns: organize and follow the OTOs campaigns in store.Clients’ treatments: responsible for clients’ targeting, invitation process, ROI for HQ treatments; treatments proposals and organizational support for local initiatives.Gifting: responsible for the correct use of the clients’ gifts stock and coordination of the gifting actions (local celebration).Support the team in offering a high-end service in store (VIP room experience)Develop and retain partnerships for recruiting.Share figures and objectives on local clients on a weekly basis + dashboard study and analysis monthly (focused Client Dev; Diorly weekly)

Profile Background

Profile Background: Bachelor’s or master’s degree in marketing Experience: 2 - 3 years’ relevant work experience Problem- solving capability Excellent communication skills Good stress management and ability to work under pressure Teamworking and ability to build strong, trusting relationships High customer focus, with the ability to anticipate needs Great attention to detail Excellent time management and capability of prioritizing Dynamism and flexibility Fluent in English

Additional Information

ContractPermanent JobExperienceMinimum 3 yearsTypeFull TimeFunctionMarketing