Client Advisor - Forte Dei Marmi

Sabceducation; Forte dei Marmi; In loco; EUR 21.000 - 32.000; Tempo pieno

Descrizione del lavoro

Sabceducation in Forte dei Marmi seeks a client experience professional to elevate the Valentino Couture Service. You will guide clients through the journey—welcome, exploration, presentation, and closing—building long-lasting relationships with a discerning clientele.

Proactively engage existing and potential customers, aim for CRM targets, and contribute to in-store styling, product knowledge, and flawless daily operations.

Competenze

• Exceptional clientele and customer relationship building skills.
• Availability to work evenings, weekends and holidays.
• Action oriented; drives for results.
• Problem-solver who thrives in a fast paced environment.
• Team player who collaborates with colleagues.

Mansioni

• Master the Client Journey to create long-term client relationships.
• Engage proactively with existing and potential clientele.
• Deliver the Valentino Couture Service impeccably across all sale phases.
• Aim for CRM targets and participate in campaigns.
• Capture client data and notes for CRM tasks.
• Maintain knowledge of client portfolio and VIPs.
• Support store operations and presentation standards.

Conoscenze

Exceptional clientele

Customer relationship building

Flexible schedule

Action oriented

Problem-solving

Team player

Descrizione del lavoro

Key Responsibilities:

Brand Experience:

• Master the Client Journey to create strong long term client relationships.
• Clientele and proactive engagement with existing and potential
• Deliver the Valentino Couture Service in an impeccable way in every phase (preparation for sale, welcome, exploring the client, presentation of the product, closing and farewell).
• Aware of CRM targets and actively engages in all actions to reach them
• Implements personalized reach-out campaigns and utilizes all clienteling tools available to complete CRM tasks within given timeframe
• Consistently captures client data and takes notes of all qualitative information
• Knows their portfolio of customers, and the VVICs and VICs they handle
• Consistently works to achieve given sales, KPIs and CRM targets

Styling:

• Strive to discover your clients and their every need, and to guide them across all categories of the brand.
• Familiar with current fashion and in season trends to curate looks
• Develop strong product and fit knowledge via company trainings, tools and in store employee fit sessions.
• Prepare for client appointments, including researching client preferences, organizing merchandise, and creating a welcoming environment.
• Stay informed about new arrivals, seasonal trends, and special events within the store.

Merchandise and Visuals:

• Assist with all sales and after sales activities (boutique returns, end of season, customer returns, repairs, complaints)
• Ensure product maintenance, replenishment on the floor
• Know the warehouse stock of all categories to ensure re-stock shelves and maximize sales.
• Partner with the team to ensure seamless day-to-day store operations and uphold presentation standards.
• Liaise with the Visual team to follow display guidelines; verifies and reports all relevant information to store management.

Requirements:

• Exceptional clientele, customer relationship building skills
• Ability to work a flexible schedule based on business needs which includes, evenings, weekends and holidays.
• Action oriented; drive for results
• Problem-solver
• Must be a team player