Client Advisor

OTB; Fidenza; On-site; EUR 23,000 - 28,000; Part time

Benefits offered by this job

Commissions

Job summary

Marni is seeking a part-time Client Advisor in Fidenza to deliver exceptional customer service in a luxury fashion setting. You will greet customers, assist with product selection, and manage stock while ensuring fast, accurate cash and card transactions.

You will report discrepancies, handle refunds, and maintain brand standards. A friendly, engaging personality and team spirit are essential for success in this boutique environment.

Qualifications

• Experience in luxury/fashion retail is a plus.
• Sales experience in RTW and accessories is preferred.
• Friendly and engaging personality with public interaction skills.
• Confident, results-oriented, helpful, and reliable.
• Ability to work as part of a boutique’s team and manage stock.

Responsibilities

• Greet customers and assist with product selection.
• Be involved in stock control and management.
• Process cash and card payments accurately.
• Provide advice and guidance on product choices.
• Handle refunds and report discrepancies to supervisor.
• Manage customer complaints professionally.
• Maintain brand guidelines and display standards.
• Receive and store deliveries and attach tags to merchandise.

Skills

Customer service

Stock management

Sales counseling

Cash handling

Problem resolution

Team collaboration

Inventory techniques

Display setup

Job description

We are committed to creating empowering, emotive, and everyday designs that allow our customers the means to express themselves authentically, in every occasion.

#COLOROUTSIDETHELINES

We are looking for who is ready to make a difference, into an intercultural environment made of love and passion, talents and out of the box thinkers.

Marni is looking for a part‑time Client Advisor in Fidenza:

PROFILE

• Greeting customers;
• Be involved in stock control and management;
• Assisting customer to find what they are looking for;
• Giving advice and guidance on product selection to customers;
• Being responsible for processing cash and card payments;
• Reporting discrepancies and problems to the supervisor;
• Dealing with customer refunds;
• Responsible dealing with customer complaints;
• Working within established guidelines, particularly with brand;
• Attaching tags to merchandise on the floor;
• Receiving and storing the delivery of stock;
• Keeping up to date with special promotions and putting up displays.
  

JOB REQUIREMENTS

• At least 3 years of experience as Sales Associate in Luxury/Fashion industry will be a plus;
• Selling experience in RTW and accessories;
• Having a friendly and engaging personality;
• Comfortable working with members of the public;
• Should have a confident manner and result-oriented;
• Must be helpful and polite with positive attitude and reliable behaviour;
• Able to work as part of a boutique’s team;
• Knowledge of inventory techniques;

WHAT WE OFFER

• Salary (gross annual): € 25.500
• Commissions
  

The recruitment process is also open to candidates belonging to protected categories as defined by Italian Law No. 68/1999.

#MRN

Creativity at Marni comes from differences. We nurture an inclusive environment where unique talents, cultures, and perspectives are recognized and encouraged to evolve together.